InnerVentures

  • SenseMaking from the Web

    This is a collection of articles curated during the holidays as I took a break from writing. It’s a full list but as always, some top quality research, writing and insights covering artificial intelligence, storytelling, innovation at the state or country level and critical thinking. Back to regular writing schedule soon ✍🏽💪🏽 Seeing the ‘big…

    Stephen Danelutti

  • SenseMaking from the Web

    This large collection has a decidedly end of year feel. Topics have been categorised and summarised below. Top of the list is unsurprising but some old favourites too. AI and TechnologyArticles discussing how AI agents are replacing traditional enterprise applications and how companies like Accenture and Nvidia are scaling them for business use. But all…

    Stephen Danelutti

  • SenseMaking from the Web

    This post captures sense making and writing from others I thought worth sharing with my subscribers. I’ve automated this (more on how if interested) but the curation, which is a discerning process, is all human. This collection is predominantly focused on AI and its adoption in the enterprise since I am writing a trend report focused on this and because…

    Stephen Danelutti

  • The pernicious cult of expertise

    Suddenly, Everybody’s an Expert. 👈🏼That article in the New York Times was written in 2000. Can you imagine if that statement was appropriate then, how much more appropriate can it be now? Now in the age of TikTok and YouTube and the plethora of how to shorts and videos. Now in the in age of…

    Stephen Danelutti

  • Future of humain work – research

    So in this post I just want to highlight two main aspects of investigation that will likely form part of the trend report. The dynamics of human and AI interactions as research subject I unfortunately cannot share details of a piece of research I have been privy to as a result of working at Microsoft…

    Stephen Danelutti

  • The SenseMaking Funnel

    I’m pretty keen on SenseMaking as a key 21st century skill and I also use it as a main category I write under. In most posts where I use the category, I am writing or doodling (an integral part of the process) to make sense of things for myself and sharing it in case it…

    Stephen Danelutti

  • Managing innovation is a misnomer – better to prepare for serendipity

    I’ve been involved in many innovation activities in the past, from participating in and supporting hackathons, corporate ventures to being involved with startups. I’ve observed that often times, best results come not from better management, but from being ready to pounce when serendipity presents its sweet opportunities. Okay maybe startups are slightly different in that…

    Stephen Danelutti

  • Less sales people more info – B2B buyers have spoken

    The featured image in this post is based on an ironic state of affairs. Salesforce, arguably the best known CRM platform on the market, first started out life positioning itself as the “no software” company (if you’re in the SaaS business you’ll know what it means). The irony is that a recent piece of Gartner…

    Stephen Danelutti

  • Gartner survey of Board of Director intentions 2021 – Digital

    Gartner has just published a press release with some data on the survey they conducted amongst 273 people serving as directors or members of corporate boards of directors in US, Europe and Asia-Pacific. I’ve highlighted two of the stats that stood out for me in the infographic. But first, for the one, I had to…

    Stephen Danelutti

  • An employee experience update – thought leadership from Microsoft

    Microsoft, with its Employee Experience Platform called Viva, is driving some serious thought leadership for the category and since I work there and picked up on this (disclosure), I thought I would share.

    Stephen Danelutti

  • Microsoft leading the Future of Work

    We’re in the middle of a massive uncontrolled experiment. Microsoft where I work (disclosure), is uniquely positioned to understand its impact on the future of work.​ That is because its technologies and the services it provides customers to support them are so intrinsic to the workplace. That has been the case for 30+ years building…

    Stephen Danelutti

  • As a Service trend research – technology ecosystems

    One of the chapters I am covering in a trend report I am working on (As a Service Trend) will focus on technology ecosystems. Technology is fundamental to all of the solutions in the new As a Service sphere because of the connection it provides to data, between customer and provider, to physical things, etc.…

    Stephen Danelutti

  • State of Customer Success 2018

    I attended Pulse Europe (the 4th) on the 8-9th November, an event run by Gainsight, a Customer Success (CS) technology vendor. They run the larger, main event in the US and I had the pleasure of attending last year where I captured the State of Customer Success 2017. So this is a timely update with…

    Stephen Danelutti

  • Why bad customer experience matters and Avis does not try harder

    This is about a recent customer experience I had with Avis which has cost them my loyalty. This is not just a rant, annoyed as I am. I’m capturing this kind of story as a way of illustrating what good or bad customer experiences look like for my new eBook / trend report. Its unfortunate…

    Stephen Danelutti