I’m pretty keen on SenseMaking as a key 21st century skill and I also use it as a main category I write under. In most posts where I use the […]
Read moreTag: research
Managing innovation is a misnomer – better to prepare for serendipity
I’ve been involved in many innovation activities in the past, from participating in and supporting hackathons, corporate ventures to being involved with startups. I’ve observed that often times, best results […]
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Less sales people more info – B2B buyers have spoken
The featured image in this post is based on an ironic state of affairs. Salesforce, arguably the best known CRM platform on the market, first started out life positioning itself […]
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Gartner survey of Board of Director intentions 2021 – Digital
Gartner has just published a press release with some data on the survey they conducted amongst 273 people serving as directors or members of corporate boards of directors in US, […]
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An employee experience update – thought leadership from Microsoft
Microsoft, with its Employee Experience Platform called Viva, is driving some serious thought leadership for the category and since I work there and picked up on this (disclosure), I thought […]
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Microsoft leading the Future of Work
We’re in the middle of a massive uncontrolled experiment. Microsoft where I work (disclosure), is uniquely positioned to understand its impact on the future of work. That is because its […]
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As a Service trend research – technology ecosystems
One of the chapters I am covering in a trend report I am working on (As a Service Trend) will focus on technology ecosystems. Technology is fundamental to all of […]
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State of Customer Success 2018
I attended Pulse Europe (the 4th) on the 8-9th November, an event run by Gainsight, a Customer Success (CS) technology vendor. They run the larger, main event in the US […]
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Why bad customer experience matters and Avis does not try harder
This is about a recent customer experience I had with Avis which has cost them my loyalty. This is not just a rant, annoyed as I am. I’m capturing this […]
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Customer experience, the subscription economy and 10 ways success teams will make you win
The Subscription Economy Advances in technology, economic pressures and shifting cultural norms mean new models of ownership are gaining attention in many industries. People are increasingly interested in consuming and […]
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The post robotic AI age and the role of creativity and innovation
You’ve all heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are going to take over. The Matrix, Terminator, could all […]
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Round up of latest #innerventures trends
Lots going on recently so this is a big update with an excellent selection of articles and activities. The Barriers Big Companies Face When They Try to Act Like Lean […]
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Round up of latest #innerventures trends
In this post I’m changing the format slightly by tagging the title with a different hashtag (which was partly for Twitter but had other purposes too). Instead of intrapreneurtrends that […]
Read moreWorld’s biggest startup? Samsung to reform corporate culture
SEOUL (By Se Young Lee, Reuters) — Samsung Electronics Co Ltd, the world’s biggest maker of smartphones and memory chips, announced on Thursday that it plans to adopt a corporate […]
Read moreJet Blue joins the corporates in the VC game
I just found an announcement that JetBlue has formed an in-house venture capital program that will invest in startups “at the intersection of technology, travel and hospitality.” More here: http://www.jetblueventures.com/ […]
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