InnerVentures

  • Metrics that matter in Customer Success

    I had an interesting conversation on LinkedIn the other day. It was based on a retrospective view of the customer success profession which I had written about on the State of Customer Success in 2018 after attending a conference. I captured the essence of the conversation in a DanelDoodle and discuss briefly here.

    Stephen Danelutti

  • Microsoft Teams in 5 – collaboration at the core

    I’m often asked what Microsoft Teams functions I focus on. With so many options, it’s not so easy to answer. I tried in 5 slides and under 5 minutes. These are some of the things I think will make you a super collaborator.

    Stephen Danelutti

  • Enabling Usage Insights for Office 365 Customers

    This post provides first some simple context for whom and why it is important to understand usage of enterprise technology platforms and then how we enable it at Microsoft for the Office 365 suite of products. You can skip the context and head straight to the enabling part if you like. It’s important for Customer Success…

    Stephen Danelutti