SenseMaking from the Web is a curated list of recent articles I’ve read and thought worth sharing with my subscribers. I’ve automated this but the curation, which is a discerning process, is all human. I’ve added some commentary.

Common themes in this batch of articles cover accelerating transitions to the future of work, with Microsoft leading the way in redefining work vocabulary and practices. There’s a focus on value creation in business and the shift from traditional profit-centric business models to value creation for customers, which has shown positive responses from staff and improved business outcomes – a no brainer you’d think.

AI in business continues to take centre stage. There’s a focus on the software industry, exposing inefficiencies in the SaaS industry to transforming enterprise software purchasing decisions and enhancing operational efficiency. Finally, articles covering creative and mindful work practices, with an emphasis on fostering a creative mindset and mindfulness to drive meaningful transformation and maintain human-centric work practices in the age of AI

Microsoft’s New Vocabulary Is Rewriting The Future Of Work

Posted on June 16. For years, organizations have been preparing for future of work transitions incrementally, but it’s accelerating faster than expected. Microsoft’s …

Revolutionizing Business: From Management To Value Creation

Posted on June 15. For several centuries, businesses sought mainly to make money. But some 25 years ago, a different idea began spreading. “What if,” some said, “instead of aiming to make money, we set out to create value for our customers?” When they did that systematically, they found that staff responded …

How AI Is Exposing The Great SaaS Mediocrity Machine

Posted on June 12. The software-as-a-service industry has grown into a three hundred billion dollar colossus, powering everything from Fortune 500 customer relationships to your neighborhood coffee shop’s inventory system. Yet beneath this impressive facade, a growing chorus of industry insiders suggests something …

Bridging the AI adoption gap: turning experiments into enterprise value

Posted on June 10. AI is more than a buzzword. Across various industries, it’s proving value by streamlining operations, enhancing decision-making and unlocking new …

AI agents are becoming power users of enterprise software and deciding which tools to buy next—and Microsoft knows it

Posted on June 10. AI is transforming how enterprise software gets bought—not by replacing users, but by becoming one. The debate around AI and the workplace often …

How PepsiCo moves past AI pilot purgatory

Posted on June 9. Most enterprises struggle to decide which AI use cases to pursue and feel stuck in pilot phases. The right strategy can help technology leaders light …

AI isn’t coming for your job—it’s coming for your company

Posted on June 5. Larger companies, and those that don’t stay nimble, will erode and disappear. Debate about whether artificial intelligence can replicate the intellectual labor of doctors, lawyers, or PhDs forgoes a deeper concern that’s looming: Entire companies—not just individual jobs—may be rendered obsolete by …

The 3 Pillars of the Creative Mindset

Posted on June 1. A framework for moving beyond limitations to create meaningful transformation. You’ve likely heard the criticism that some people “can’t see the …

Microsoft’s Kevin Scott on why he doesn’t hire robotic humans

Posted on May 20. Microsoft Chief Technology Officer Kevin Scott is one of the most respected technologists in Silicon Valley, after playing instrumental roles at …

Microsoft’s plan to fix the web: letting every website run AI search for cheap

Posted on May 19. “So the 10,000-foot-level view is that we’ve had three big revolutions in personal computing.” That’s how Ramanathan V. Guha, a technical fellow at Microsoft, begins his explanation of what I had thought was a relatively minor AI announcement coming at this year’s Build developer conference. But …

The Bard And The Boardroom: Why Today’s Best Leaders Read More Than Metrics

Posted on May 16. In a previous article, I suggested that persistently poor HR data across industries underscores a leadership crisis. That employee engagement has …

The Future Belongs to the Calibrators

Posted on May 15. The psychological traits of effective AI users. As artificial intelligence (AI) becomes more embedded in our daily lives and workplaces, a subtle but …

How Mindfulness Can Keep Us Human in the Age of AI

Posted on May 15. Changing how we think is hard work, but it starts with a mindfulness practice. My new book, Thinking Like a Human: The Power of Your Mind in the Age of …

To Drive Innovation, Create the Conditions for Serendipity

Posted on May 13. Since the late 1990s, more than 30 million people have benefited from a corrective eye surgery procedure called LASIK. Before the advent of LASIK, surgeons used a scalpel to cut into the cornea. Then, they reshaped it to improve a patient’s vision. This caused a lot of damage to surrounding eye …