SenseMaking from the Web is a curated list of recent articles I’ve read and thought worth sharing with my subscribers. I’ve automated this but the curation, which is a discerning process, is all human. I’ve added some commentary.

A mixed bag this week. From articles extolling the progress organisations are making with the next wave of AI, Agents. To the struggle many company’s still have with getting users to adopt new technology. And some thoughts on critical thinking. All par for the course then, whenever a new technology comes around.

AI Adoption: Why Businesses Struggle to Move from Development to Production

Posted on March 7. AI isn’t the future anymore; it’s the present. Yet, as businesses rush to integrate AI into their workflows, they’re discovering that adoption is …

Generative AI adoption stymied by technology, talent woes

Posted on March 7. Dive Brief:• Talent gaps and technology hurdles are hindering strategic adoption of generative AI capabilities, according to a Pluralsight report …

How software companies are developing AI agents and preparing their employees for the next wave of generative AI

Posted on March 5. When clients of the cloud-based-software provider ServiceNow contact the company’s customer support center, 80% of the cases — in the form of calls and chat messages — are handled without any human intervention. Instead, the company relies on analytical and generative artificial intelligence — in …

Our Favorite Management Tips on Strategic Thinking

Posted on March 4. Each weekday, in our Management Tip of the Day newsletter, HBR offers tips to help you better manage your team—and yourself. Here is a curated selection of our favorite Management Tips on strategic thinking.

The Thought Architecture of the Cognitive Age

Posted on March 2. AI is driving us beyond knowledge, toward a new intelligence. Artificial intelligence (AI), particularly large language models (LLMs), is no longer …

‘The knowledge economy is on the way out.’ These are the skills workers will need in the age of AI, says LinkedIn

Posted on February 26. Artificial intelligence is disrupting global industries and workforces, but it may also set in motion an entirely new economy. Although the idea of AI …

Is AI making us dumb?

Posted on February 11. Researchers from Microsoft and Carnegie Mellon University recently published a study looking at how using generative AI at work affects critical thinking skills. “Used improperly, technologies can and do result in the deterioration of cognitive faculties that ought to be preserved,” the paper states. …