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Balance customer success at scale with high touch when new demand spikes
I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for…
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Cloudy with a chance of churn and how to retain your SaaS customers
One of the first things a customer will question in a downturn, is where they can cut or reduce recurring payments or OPEX. They will…
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How to respond to global challenges mindfully and the 3 stakeholders in success
The title of this post is hopefully not too oblique and its clear I’m referring in part, to the challenge of our time – COVID-19.…
InnerVentures
Adventures inside Organisations and Mind
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