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Behaviours of the post modern organisation
I’ve had the luxury of some time to think while in lockdown and created this DanelDoodle. In it, I’m looking not only at the post…
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Balance customer success at scale with high touch when new demand spikes
I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for…
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Cloudy with a chance of churn and how to retain your SaaS customers
One of the first things a customer will question in a downturn, is where they can cut or reduce recurring payments or OPEX. They will…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
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