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Welcome to the adventures
Thanks for visiting. This is a welcome post to orient you around what this site covers and its core focus areas. Find out more about…
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The end of ownership and the rise of usership
To own or to use is not a new concept. I started grappling with this at least 12 years ago when I worked for a…
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Fighting beaurocracy in Customer Success
Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing…


