-
The customer success and experience iceberg
I’ve just started working on my new eBook / trend report and I got to thinking about the cover. A little back to front but…
-
The Future of Customer Success is Not Human
It’s a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a…
-
Customer experience, the subscription economy and 10 ways success teams will make you win
The Subscription Economy Advances in technology, economic pressures and shifting cultural norms mean new models of ownership are gaining attention in many industries. People are…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
More in about and contact here.
InnerVentures 