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Innovation is the why, change is the how
There is a lot of talk about being more agile, responsive, lean, etc. These are all very worthwhile approaches. They all very often take a…
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State of Customer Success – Learnings from Pulse 2017
I attended Pulse 2017 in San Francisco a few weeks back, a three day event run by Gainsight, a vendor selling customer success software. A massive…
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Role of the customer success manager
This is pretty much an abridged description. I’m adding a few words to some of the headers in the diagram although I think they are…
InnerVentures
Adventures inside Organisations and Mind
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