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Building user success managers
One of a customer success managers (CSM) main tasks with customers he or she works with is to build user success managers (USM). It’s not unlike the famous…
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Technology alone is not enough
As we approach a fourth transformation (according to Robert Scoble and Shel Israel it’s How Augmented Reality and Artificial Intelligence Will Change Everything), we face…
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Notes for system design
I was thinking, since I’ve done some work on a few systems, that I should capture some notes. Guidelines really since I plan to create…
InnerVentures
Adventures inside Organisations and Mind
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