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The Employee Experience Journey Matrix
As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not…
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SenseMaking from the Web
How to Communicate Your Company’s Strategy Effectively Posted on November 30. For too long, communicating strategy has been an afterthought. Executives have shared long, bombastic…
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Suite or best of breed strategies for customer success when enterprise software budgets are squeezed
It is in economic hardship that many offerings are put to the test and not least, the enterprise software offering. I’m reminded of this every…
InnerVentures
Adventures inside Organisations and Mind
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