InnerVentures

  • Internal Communications is more important than ever but missing a trick

    If you’ve been following anything I have written in the last few months around employee experience, you’ll see that it is equally as important and indeed crucial to customer experience but often lacks attention, although that is now changing. It’s similar to enterprise software which has often lagged behind end consumer software in terms of…

    Stephen Danelutti

  • Why hybrid work is the new standard for productivity and sense making

    By hybrid work I mean a combination of remote and in-office work, virtual and physical, etc. The extremes have been tested. Before the pandemic it was mostly in-office work. With the pandemic its been all remote/virtual. Now many are coming to the conclusion that a balance is best, in other words, hybrid work. While the…

    Stephen Danelutti

  • The technology platform business we are all in

    Stephen Danelutti

  • 5 ideas who’s time has come

    This was more fun (to doodle) than anything else. But there is some data to back the ideas up, or at least sources I used to make my points. More than anything though, these 5 ideas are deep rooted feelings I have based on reading and experience over time. Anyway, here are some of my…

    Stephen Danelutti

  • NFT – a foray

    Stephen Danelutti

  • MoodArt – Contrasts

    Stephen Danelutti

  • The tyranny of personality and the overcoming of it

    I have just finished reading Don’t Take Your Life Personally by Ajahn Sumedho who is an American Buddhist monk. This is a review of sorts but mostly it’s an observation on the tyranny of personality that pervades modern society and how we can overcome it. The book and its views form the backdrop to this…

    Stephen Danelutti

  • SenseMaking – The Customer Success Superpower

    SenseMaking is not just for those in the Customer Success business. That post links to a report on skills of the future and SenseMaking is very much one of them, for all future workers. In an increasingly complex and noisy world you can see why. For Customer Success it makes even more sense.

    Stephen Danelutti

  • Everyday Productivity with Microsoft 365

    Stephen Danelutti

  • Way of the minimalist for creative productivity

    The way of the minimalist is to “remove until it breaks”. As Henry David Thoreau once said, “Our life is frittered away by detail. Simplify, simplify, simplify”. I subscribe to this philosophy 💯 although I don’t always live up to it. New research just out validates this view and especially when it comes to creative…

    Stephen Danelutti

  • The employee customer experience connection – fundamentals

    Here is an infographic with some supporting source material and an industry overview for context if you want it. Here too is where my interest and expertise in this space lie. This post is intended to dig a little deeper on the subject. Check out the diagram which captures a little more detail than I’ve…

    Stephen Danelutti

  • Update on As a Service Trends

    Sources for image gallery plus other related articles: Culture: The Biggest Challenge in Getting the Subscription Model Right MaaS transit: The business of mobility as a service The first era of SaaS ends: ‘Best of breed’ was prelude to ‘systems of delivery’ Smart Growth: the Case for Measuring Brain Capital Customer Experience Redefined: Insights From Chief Customer Officers on the Frontlines Top 10 IT…

    Stephen Danelutti

  • The backlash to video calling and the alternatives

    Okay I wouldn’t call just one decision from the CEO of a major bank the indication of a backlash: Citigroup CEO ordains Zoom-free Fridays to ease ‘relentless’ pandemic workday. But come on, how many tales have you already heard of similar woes. Zoom fatigue has become a thing. And its not just about Zoom. Microsoft…

    Stephen Danelutti

  • Mood Music – The Infinite

    Stephen Danelutti