• Writing skills for remote asynchronous work and how you can master them

    As we’ve moved to remote work, calling and virtual meetings have exploded (see chart below). Much is being done to simulate the advantages of in person meetings to get things done which is useful. But what if that gets abused? Wasted hours in meetings (virtual or physical) has become a trope for good reason. And…


  • Crisis renewal and the future of work

    A brief intro and some sense making on a recent article and book covering the topics in the title. And as the captions states, I continue to explore new ways of communicating or publishing – video mixed with content created on Canva. Experimentation coincidentally also a theme covered in the short video so n00b alert…


  • Features that delight – congratulations Outlook

    I’m not normally one to getting too caught up in features as I have written about many times before. But sometimes they are so delightful and unexpected that, not because they have any intrinsic value, but purely because of the delight they create, they should be celebrated. This is one such feature. Details below.


  • Update on As a Service Trends

    Here is list of recent announcements and posts in the As a Service trend which I am curating in a magazine on Flipboard. Here they are (20 of the most recent) after the jump, in a convenient list of RSS fed posts 💥


  • Customer Success is not about tech or human touch but about the right touch

    By touch I mean the way and frequency of times a customer is touched by representatives of a company, whether by technology (think BOTS, automations, etc.) or a human. I would also argue for less touch as there is a danger of bureaucracy creeping in to this fledgling profession, which comes on top of customer…


  • Content Marketing 2020 – six things that work

    Six of the things that I think work in terms of content marketing in 2020, captured in a DanelDoodle. This list is not exhaustive and the brief points for each are also not set in stone. Below is a brief additional paragraph on each.


  • The supremacy of business outcomes in a low code no code world

    You may know of the new low code / no code approach to developing technology solutions (good primer if not). Simply put, it offers a development platform to users that requires little to no coding capabilities to build applications. There are benefits to this but also challenges which is why its important to consider the…


  • Mental Workout

    Discipline yourself or be disciplined. This could be a mantra for our times, when distractions abound. Without it, devices will master you, social media will. Whims will waste your time, goals will always be an illusion away. You wont get anything worthwhile done. You wont be the captain of your ship, the creator of your…


  • DharmaHacking at its finest

    Discovered this Japanese Zen Buddhist monk and live-looping artist, Yogetsu Akasaka. He live streams on YouTube. This is one of many. I could get into some seriously cool meditation to some of these tracks, this one in particular.


  • Data Doodle Excellence

    Time Magazine have truly excelled with this recent cover which features a data doodle par excellence. Love the visual representation as a backdrop to the data – powerful 💪


  • Startup innovation is alive and well in UK GOV

    I’m a fan of startup innovation having followed the practice and written about it extensively. This culminated in an eBook/trend report a few years back: Startup Innovation. The Information has just written a post about how the UK government is embracing the practice: How Silicon Valley Is Rewiring Downing Street’s Brain (registration required).


  • Deciding on business outcomes with Microsoft three clouds

    With Microsoft where I work (disclosure) currently running several employee and partner related events (Ready and Inspire) with many new announcements, I felt the need for some sense making. This DanelDoodle (and Data Doodle) is the culmination of that. More in the breakdowns below.


  • Hiking adventures to combat lockdown malaise

    Some pics from a few days away in Cornwall on the South West Coast Path, one of the finest walks I have ever experienced (this was my third time I love it so much). Nothing like some gorgeous outdoors by the seaside to combat lockdown malaise, lift the spirits and make you feel alive. The…


  • The new customer success partnerships

    Customer Success teams in SaaS companies (mostly what I am focusing on here) probably like to think they are the spearhead for making customers successful (as the name suggests). In truth, its not that simple (is it ever). First a little context on the two DanelDoodle’s I shared in this post. I use the Paper…