InnerVentures

  • The discounted innovation in Software as a Service

    I work with enterprise software customers in a post-sales role. I’m often asked to justify the ongoing costs that are part of the SaaS model, i.e. subscription based. Here are my thoughts that I am going to share next time I am asked. I like to think of it as discounted innovation. To begin explaining…

    Stephen Danelutti

  • Information is not truth

    AI will add to the info overwhelming us. Resisting the delusion that info equals truth, especially when it reinforces our biases, will get harder. Truth takes time, energy, money and individuals, nations and enterprise benefit when we invest in it. I say this after watching MSNBC’s Ari Melber interview Yuval Noah Harari on his new…

    Stephen Danelutti

  • The future of customer success is not human – part 2

    I wrote part 1 way back in 2017: The Future of Customer Success is Not Human. Things have certainly come a long way. For one, I was talking about automation at the time. Now it’s all about AI which has progressed in leaps and bounds. I was also focused on customer success then, as a profession.…

    Stephen Danelutti

  • SenseMaking from the Web

    This week’s list of curated articles has a blend of thoughts about the thinking process, i.e. metacognition. They cover both real and artificial processes, human and AI. I love this blend. As we adopt more and more technology, it’s inevitable we will have to think more about this. We have to come to terms with…

    Stephen Danelutti

  • Disrupting the value chain with Enterprise AI

    This McKinsey article nails it: Gen AI’s next inflection point: From employee experimentation to organizational transformation | McKinsey. Points like these especially, “beyond experimentation”, “capture value from current momentum”, “inflection point” and so on. They get to the essence of this post. It means we are out of the starting gates with Enterprise AI. Some…

    Stephen Danelutti

  • SenseMaking from the Web

    Not sure about what the AI transformation means for HR tech? We asked an expert Posted on July 31. As AI-powered technology continues to change the ways of work, and with more HR tech vendors than Baskin-Robbins flavors, the advancement of … 30% of generative AI projects in businesses predicted to be abandoned by 2025…

    Stephen Danelutti

  • Identifying Technology Transformation S Curves for Modern Work

    Determining where the world of work is heading and how it is being transformed is not easy work and there are many great thinkers and institutions spending time on this. But for anyone leading a company or involved in the business of technology transformation, it’s imperative you do your own thinking. Here is mine. This…

    Stephen Danelutti

  • Your AI Transformation is a journey not a destination

    If you’re involved in a major change or transformation at work focused on adopting new AI technologies, this is an important perspective to be aware of. I’m researching this subject for a new trend report (Future of HumAIn Work) and work in this area (disclosure) and in my experience, this perspective or mindset and getting it…

    Stephen Danelutti

  • Things of beauty and action – future of the web experience

    I was struck by two insights recently that impacted my views of web experience and its future. One was recent announcements on WordPress in its 21st year powering over 40% of the web which is considerable, so this is influential – see post by Matt Mullenweg, founding developer of WordPress. The other was seeing recent…

    Stephen Danelutti

  • Future of HumAIn Work – Human Centric AI Transformation

    As I work on a new trend report, this one titled Future of HumAIn Work, I am researching, thinking and synthesising as I go. To help me and publicise this ongoing work, I’m writing posts and also creating videos. This post contains a video I put together covering one aspect – Human Centric AI Transformation. The…

    Stephen Danelutti

  • Innovate or die

    In times of change, it’s the innovators that will inherit the earth, not the learners as Eric Hoffer stated. For in my view, learning is part of innovation. To innovate, you have to learn by doing, in the grand experiment called life. Whether individual or company, the same laws apply. I created a DanelDoodle to…

    Stephen Danelutti

  • SenseMaking from the Web

    As you might have come to expect recently, since I am working on a new trend report which covers the use of AI and the impact it will have on work in the future, this post captures articles heavily loaded in this direction. They touch on the following topics specifically: How AI Kills Linear Thinking…

    Stephen Danelutti

  • An holistic approach to AI transformation – Sense Making with Copilot

    In this post I’ve tried to elicit some insights using a Question and Answer approach with Copilot around best approaches to AI transformation. All still in service of the new trend report I’m working on. Some interesting observations – all of Copilot responses are in grey background. My commentary is in blue background. I only…

    Stephen Danelutti

  • SenseMaking from the Web

    The common theme I’ve been picking up on recently and this post of curated articles focuses on mainly is around change management. Seems with all the hullabaloo around AI at work, it has become necessary, or at least fashionable again. Which stands to reason. I’ve been covering it to some degree under the technology adoption…

    Stephen Danelutti