InnerVentures

  • Half life of information and necessary rate of learning

    I’ve just recently completed a series of certifications and learning modules for work. This is in addition to the training we have to do every year. It’s a lot of learning and pretty challenging alongside your day job.

    Stephen Danelutti

  • Workplace collaboration on fire but distribution uneven

    Some interesting articles and research have just been published about this exploding market. This is where it started for me: Mapping Workplace Collaboration Startups.

    Stephen Danelutti

  • Why selling productivity is hard and what to focus on instead

    David Sacks who founded Yammer (the original enterprise social network) alongside Adam Pisoni, knows what it takes to build a business or two. He nailed it in this tweet from the other day:

    Stephen Danelutti

  • The product customer success cycle

    This DanelDoodle pretty much speaks for itself but just a few added notes. The feedback loop is the critical element for success (aside from the obvious one – the customer/user being at the centre of everything).

    Stephen Danelutti

  • Thought rocket: arc of change and bending reality

    As the year closes on a challenging 2019 this brief retrospective on my InnerVentures is preparation for 2020. If it shines a light for anyone else then I am grateful 🙏 I’ve been at the game of workplace change a long time now and sometimes I get despondent. I weary at the lack of change…

    Stephen Danelutti

  • Effective Meetings and Collaboration at work and Microsoft Teams

    I’m often frustrated with how meetings are misused and ineffective at work. I know I’m not alone 😬

    Stephen Danelutti

  • Homo Deus and the cosmic dance between humans, mind and machine

    I’ve just come back from holiday where I read Homo Deus by Yuval Noah Harari. It focuses on many things and chiefly the direction is forward looking, as opposed to his first book, Homo Sapiens, which looked backward from whence we have come. One aspect I was fascinated by was his account of the recognised…

    Stephen Danelutti

  • Thought Rocket: State of Enterprise Collaboration

    As the title of this post suggests, this is a very quick thought on the state of enterprise collaboration, mostly captured in the form of a DanelDoodle – the one above. Some added thoughts/considerations: In my view, each new phase supplements the last, not replaces and all products and forms of activity still exist and…

    Stephen Danelutti

  • The changing influence of culture and technology at work and the battle for the mind

    I work in a field that frequently deals with changing the culture of work through managed change engagements. They are most often aligned to new technology adoption or digital transformation efforts. In all this work, the typical influencers present themselves: people, technology and process. I’m exploring the first two in this post and assuming people…

    Stephen Danelutti

  • Internet Trends and the impact on As a Service

    Mary Meeker is famous for the insight of her Internet Trend Reports so of course I read them. Two slides stood out in relation to the trend I am tracking and the report I am working on. I captured my views with some annotations.

    Stephen Danelutti

  • The end of ownership and the rise of usership

    To own or to use is not a new concept. I started grappling with this at least 12 years ago when I worked for a technology division at Sony and we developed a mobile music streaming service with Vodafone. That was in the day before iPhone was launched, before Spotify, when the iPod was on…

    Stephen Danelutti

  • Meaning and models as future work motivators

    We don’t all have the luxury to question why we are working and to what end. Many are in dead end, soul sapping or even worse, life endangering jobs. But the reality is they have no choice. No choice but to toil in whatever adversity they find themselves because there is no alternative On the…

    Stephen Danelutti

  • Thought Rocket: Anatomy of a Perfect Customer Success

    I captured a few simple points in a video a few weeks back in a flash of contemplation (hence thought rocket). Other than capture and share it here I wanted to elaborate a little. First the video: The first thing to say is that customer success is not an isolated event or activity and this…

    Stephen Danelutti

  • The role of innovation in customer success

    Customer Success activities are maturing. I have been doing the job since at least 2012 and have seen the profession go through fundamental changes to the point where, to succeed now, you need to be innovating. I started writing about the role of customer success in relation to customer experience and the subscription economy almost…

    Stephen Danelutti