• Why evaluating AI at current point in time is wrong

    At every juncture of technological innovation, one has to decide where one lies. What position to take and more importantly, how to act moving forward. You have to do it as an individual, company leaders have to decide strategically on behalf of the organisation they lead. The Technology Adoption Lifecycle was created by Everett Rogers…


  • SenseMaking from the Web

    It’s been a while since I posted. I’ve moved home since my last post and that has taken considerable effort and energy. It’s been a good excuse to take a break from writing as well which is always healthy – now I’m back 😎 This post is my usual curated lists of posts, just longer…


  • SenseMaking from the Web

    This is a collection of articles curated during the holidays as I took a break from writing. It’s a full list but as always, some top quality research, writing and insights covering artificial intelligence, storytelling, innovation at the state or country level and critical thinking. Back to regular writing schedule soon ✍🏽💪🏽 Seeing the ‘big…


  • Features that delight – Copilot Agents

    This post and video is not so much about a single feature but a series of them. I still focus on and demo a set of capabilities that are tightly bound together. The scenario is essentially to build a focused Copilot Agent in a very simple, intuitive way. It allows one to query and retrieve…


  • Agents are the new Apps in the enterprise

    AI agents, particularly Copilot agents, are increasingly replacing traditional enterprise applications by integrating intelligent assistance directly into workflows. This shift allows users to access powerful tools and insights without navigating complex software interfaces, streamlining processes and enhancing productivity. By automating routine tasks and providing contextual support, Copilot agents make it easier for teams to collaborate…


  • SenseMaking from the Web

    Unsurprisingly, as the cacophony around AI reaches fever pitch, this is a collection of articles on the topic. It’s so funny how much that is written is reactive and short term in its perspective. Few take the long view and understand the arc of change we are about to undergo. The impact AI will have…


  • SenseMaking from the Web

    This week the focus is predominantly on the next stage of AI adoption and maturity in the enterprise. Agentic AI is a class of artificial intelligence systems designed to act as autonomous agents. They are capable of performing tasks, making decisions, and interacting with their environments without requiring direct human intervention. Their environments can be…


  • New adventures in Generative AI

    This post is about two new services launched by Microsoft and Google. The first is a reworked AI companion for consumers: Copilot but not as you know it. The other is NotebookLM by Google, a cool new AI powered research assistant. The space is hotting up. I’ve only just toyed with both tools so this…


  • SenseMaking from the Web

    This week, there’s a good critique of the now widely read piece by Paul Graham. In it, he discusses effective ways to manage at different stages of a company, startup to mature company. Deloitte has a good snapshot on the state of Gen AI in the enterprise. Then there’s articles on transformation, innovation and a…


  • Information is not truth

    AI will add to the info overwhelming us. Resisting the delusion that info equals truth, especially when it reinforces our biases, will get harder. Truth takes time, energy, money and individuals, nations and enterprise benefit when we invest in it. I say this after watching MSNBC’s Ari Melber interview Yuval Noah Harari on his new…


  • The future of customer success is not human – part 2

    I wrote part 1 way back in 2017: The Future of Customer Success is Not Human. Things have certainly come a long way. For one, I was talking about automation at the time. Now it’s all about AI which has progressed in leaps and bounds. I was also focused on customer success then, as a profession.…


  • Disrupting the value chain with Enterprise AI

    This McKinsey article nails it: Gen AI’s next inflection point: From employee experimentation to organizational transformation | McKinsey. Points like these especially, “beyond experimentation”, “capture value from current momentum”, “inflection point” and so on. They get to the essence of this post. It means we are out of the starting gates with Enterprise AI. Some…


  • SenseMaking from the Web

    Not sure about what the AI transformation means for HR tech? We asked an expert Posted on July 31. As AI-powered technology continues to change the ways of work, and with more HR tech vendors than Baskin-Robbins flavors, the advancement of … 30% of generative AI projects in businesses predicted to be abandoned by 2025…


  • Identifying Technology Transformation S Curves for Modern Work

    Determining where the world of work is heading and how it is being transformed is not easy work and there are many great thinkers and institutions spending time on this. But for anyone leading a company or involved in the business of technology transformation, it’s imperative you do your own thinking. Here is mine. This…