InnerVentures

  • Customer service is broken and AI can fix it

    I am sharing an experience I had with Samsung customer service the other day. I’m not picking on them – I bet my experience is common amongst many other customers with a wide swathe of consumer companies. I share it just to show what bad looks like and how the promise of AI for customer…

    Stephen Danelutti

  • Two years in with Enterprise AI – five things I learned

    I’ve been working on Microsoft’s (disclosure) AI solutions in the Modern Work area (Microsoft 365 or M365 in short) for the last two years. Since Copilot for M365 was launched. It’s been wild. I’ve learned a thing or five and here they are. With no particular emphasis or order. The learning is from my time…

    Stephen Danelutti

  • SenseMaking from the Web

    This post is exclusively focused on articles covering AI. The common themes I picked up on are Enterprise AI adoption is being gamed, not being measured properly or not being focused properly, i.e. on the right use cases. Another theme is around strategies to prevent being made redundant by AI by boosting our uniquely human…

    Stephen Danelutti

  • Enterprise AI solutions hunting for problems

    We are still at that stage where the promise way exceeds the benefits. The verdict is still out. Yes we have the instinct that there is great benefit to be had. But showing the money remains elusive for most. We are at the value proof stage for Enterprise AI and this still requires deep work.…

    Stephen Danelutti

  • Why evaluating AI at current point in time is wrong

    At every juncture of technological innovation, one has to decide where one lies. What position to take and more importantly, how to act moving forward. You have to do it as an individual, company leaders have to decide strategically on behalf of the organisation they lead. The Technology Adoption Lifecycle was created by Everett Rogers…

    Stephen Danelutti

  • SenseMaking from the Web

    It’s been a while since I posted. I’ve moved home since my last post and that has taken considerable effort and energy. It’s been a good excuse to take a break from writing as well which is always healthy – now I’m back 😎 This post is my usual curated lists of posts, just longer…

    Stephen Danelutti

  • SenseMaking from the Web

    This is a collection of articles curated during the holidays as I took a break from writing. It’s a full list but as always, some top quality research, writing and insights covering artificial intelligence, storytelling, innovation at the state or country level and critical thinking. Back to regular writing schedule soon ✍🏽💪🏽 Seeing the ‘big…

    Stephen Danelutti

  • Features that delight – Copilot Agents

    This post and video is not so much about a single feature but a series of them. I still focus on and demo a set of capabilities that are tightly bound together. The scenario is essentially to build a focused Copilot Agent in a very simple, intuitive way. It allows one to query and retrieve…

    Stephen Danelutti

  • Agents are the new Apps in the enterprise

    AI agents, particularly Copilot agents, are increasingly replacing traditional enterprise applications by integrating intelligent assistance directly into workflows. This shift allows users to access powerful tools and insights without navigating complex software interfaces, streamlining processes and enhancing productivity. By automating routine tasks and providing contextual support, Copilot agents make it easier for teams to collaborate…

    Stephen Danelutti

  • SenseMaking from the Web

    Unsurprisingly, as the cacophony around AI reaches fever pitch, this is a collection of articles on the topic. It’s so funny how much that is written is reactive and short term in its perspective. Few take the long view and understand the arc of change we are about to undergo. The impact AI will have…

    Stephen Danelutti

  • SenseMaking from the Web

    This week the focus is predominantly on the next stage of AI adoption and maturity in the enterprise. Agentic AI is a class of artificial intelligence systems designed to act as autonomous agents. They are capable of performing tasks, making decisions, and interacting with their environments without requiring direct human intervention. Their environments can be…

    Stephen Danelutti

  • New adventures in Generative AI

    This post is about two new services launched by Microsoft and Google. The first is a reworked AI companion for consumers: Copilot but not as you know it. The other is NotebookLM by Google, a cool new AI powered research assistant. The space is hotting up. I’ve only just toyed with both tools so this…

    Stephen Danelutti

  • SenseMaking from the Web

    This week, there’s a good critique of the now widely read piece by Paul Graham. In it, he discusses effective ways to manage at different stages of a company, startup to mature company. Deloitte has a good snapshot on the state of Gen AI in the enterprise. Then there’s articles on transformation, innovation and a…

    Stephen Danelutti

  • Information is not truth

    AI will add to the info overwhelming us. Resisting the delusion that info equals truth, especially when it reinforces our biases, will get harder. Truth takes time, energy, money and individuals, nations and enterprise benefit when we invest in it. I say this after watching MSNBC’s Ari Melber interview Yuval Noah Harari on his new…

    Stephen Danelutti