Creating content is really hard. I’ve been blogging now for the last 15 years and I can tell you, any way I can find to make it better, faster and […]
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SenseMaking from the Web
We need a global reskilling revolution – here’s why Posted on July 22. License and Republishing World Economic Forum articles may be republished in accordance with the Creative Commons … […]
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Power Automate your content curation for WordPress
I started work a while back on trying to curate articles from a platform I use (Flipboard) and bringing them into WordPress. I started with a plugin called Feedzy, an […]
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How Artificial Intelligence is Changing Marketing Forever
Today, marketers need to be agile, intuitive and strategic to thrive. In future, they’ll need intelligence, of the artificial kind. Artificial Intelligence (AI) is changing how we market forever. AI […]
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Jobs of the future will be what robots cannot do
The title of this post actually comes from a video I viewed on Big Think way back in 2016. It was a short video by renowned American physicist, Michio Kaku. […]
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Customer Success is not about tech or human touch but about the right touch
By touch I mean the way and frequency of times a customer is touched by representatives of a company, whether by technology (think BOTS, automations, etc.) or a human. I […]
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Balance customer success at scale with high touch when new demand spikes
I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for many, effecting their very existing. […]
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Adoption Hacks
Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed to get users learning about, […]
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State of Customer Success 2018
I attended Pulse Europe (the 4th) on the 8-9th November, an event run by Gainsight, a Customer Success (CS) technology vendor. They run the larger, main event in the US […]
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Role of Self Service in Customer Success
Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology they invested in. They have […]
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The Future of Customer Success is Not Human
It’s a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a need for them. If anything, […]
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