• Customer Success outcomes and their causes

    I’m trying to distil the essence in this doodle, often for my own sanity, to help me focus on the right activities in the work I do with customers.


  • Playing your part in the machine of business is hard. Start with mindset.

    Business transformations or change management efforts are a dime a dozen. We are bombarded by the constant need for change in the face of accelerating change. We get we need to build an ability to master change. The problem is in the face of cynical change or transformation programs where many have gone wrong, we…