Posted on Leave a comment

SenseMaking from the Web

This post is an aggregation of recent articles that I have collected over at Flipboard on my magazine there. It captures great sense making from others, in other words, great articles from other sites I thought worth capturing and sharing. Curating good articles is a discerning process and I’ve automated the delivery of it in WordPress using a Power Automate Flow to achieve this – more on that here.

3 simple tricks for driving change in your workplace, no matter your role

Posted on October 7. The authors of ‘Hack Your Bureaucracy’ explain a central misunderstanding about getting things done: change happens just because the person in charge declares it should. In our experience, too many people think that the president—or your CEO, organization head, or university president—is the …

Why Customer Service Is the New Marketing

Posted on October 6. October 6, 2022 SPONSORED CONTENT Sprinklr’s Arun Pattabhiraman explains how brands can close the gap between these two functions. Happy customers make …

XaaS and subscription business models | Get started with business model innovation | SAP Insight

Posted on October 6. Explore business model innovation and the rise of XaaS and subscription business models – learn about the benefits, examples, and more.

Research: How Employee Experience Impacts Your Bottom Line

Posted on October 6. Executives might be more accustomed to seeing business cases and ROI calculations from marketing and sales teams, but they should start empowering talent departments to make their own case. Why? Because customer-facing employees and revenue are strongly linked, the authors find. In their research, …

AI can produce prize-winning art, but it still can’t compete with human creativity

Posted on October 6. People consider creativity to be inherently human. However, artificial intelligence (AI) has reached the stage where it can be creative as well. A …

The rise of product-led growth is creating opportunities for startups

Posted on October 1. Welcome to The TechCrunch Exchange, a weekly startups-and-markets newsletter. It’s inspired by the daily TechCrunch+ column where it gets its name. Want it in your inbox every Saturday? Sign up here. More companies are adopting product-led growth (PLG), in which the product itself does most of the …

How to Prepare for AI Writing Disruption in Content Marketing

Posted on September 27. The content marketing industry is witnessing a paradigm shift. The search for the keyword “AI copywriting” is trending upward globally. On Google Trends, between December 2021 and now (August 2022), the search term has maintained an upward trend. Also trending alongside it are more specific keywords, …

The real opportunity in creative AI: Deepening human creativity

Posted on September 25. We are on the cusp of a paradigm shift brought by generative AI — but it isn’t about making creativity “quick and easy.” Generative technology opens new heights of human expression and helps creators find their authentic voices. How we create is changing. The blog you read earlier today may have …

What is the future of the employee experience?

Posted on September 25. Employee experience directly impacts the customer experience so it’s critical for businesses to invest in both to achieve success Every company’s success is tied to its talent – recruiting and retaining the employees needed to deliver high-level customer experiences that support the bottom line. Yet …

9 Future of Work Trends Post Covid-19

Posted on September 25. In short: Ongoing changes in the way people work have permanently transformed employees’ relationship with and expectations of work. • Hybrid work could …

Posted on Leave a comment

21 essentials for the digital enterprise in 2021

I was asked a question the other day from someone wanting to know what would be required to become a fully digital company. Big question I know and I didn’t have much time in which to answer. I came up with a fast list. This is an attempt to remember and add to it but still in the spirit of off the cuff thinking, so I’m not going to dig into too much detail. Great exercise, you should try it. So this list is extended beyond the original list to include 21 items in total, for 2021 natch and seeing as that we are at the end of it 😜

Continue reading 21 essentials for the digital enterprise in 2021
Posted on Leave a comment

Overcoming challenges in an innovation imperative world – 2nd edition

Just a few weeks ago I highlighted how important innovation was and yet how disinterested everyone was in it: Innovation has never been more problematic or needed – 3 things you can do. I went on to suggest 3 ways in which you could address this challenge. Not more than a week later, this post came out on the World Economic Forum (WEF) site: Companies need innovation more than ever. Here’s how to measure it. It makes similar points that cover challenges and solutions. In my previous post I shared an example of a company tackling things the right way. In this post I’ll talk briefly about the WEF post and share another great example of a company doing things right.

Continue reading Overcoming challenges in an innovation imperative world – 2nd edition
Posted on 2 Comments

Innovation has never been more problematic or needed – 3 things you can do

Click to enlarge

Everyone wants innovation, no one wants to innovate. It’s similar to change. Therein may lie the rub. They are such broad terms, they may have lost their significance. But the problem goes beyond lack of interest, there is a lack of purpose or organisation/management, the pace of change, all and more contribute to this situation. Call it innovation fatigue if you will, in fact a book has got that covered already: Innovation for the fatigued – How to Build a Culture of Deep Creativity. And yet, the imperative is as high as ever.

Continue reading Innovation has never been more problematic or needed – 3 things you can do
Posted on Leave a comment

The business of culture change in the tech industry

I had interesting chats with customers and colleagues recently that I wanted to capture and share. The context was enterprise collaboration technology but I also wanted to expand a little on the increasing business of technology’s influence on culture more broadly and vice versa. It probably raised more questions than answers.

Continue reading The business of culture change in the tech industry
Posted on Leave a comment

Necessity drives digital transformation but who are the innovators

I’ve always said its so much better to be changing and transforming as a result of innovation based activities rather than crisis based activities. To be changing ahead of the curve because you are innovating, not after the curve because of a crisis – if you’ll excuse the expression.

Continue reading Necessity drives digital transformation but who are the innovators
Posted on Leave a comment

Playing your part in the machine of business is hard. Start with mindset.

Business transformations or change management efforts are a dime a dozen. We are bombarded by the constant need for change in the face of accelerating change. We get we need to build an ability to master change.

The problem is in the face of cynical change or transformation programs
where many have gone wrong, we have become inure to them.

Business is hard even without these constant demands and efforts. Competition is stiffer as the world becomes open to more entrants and barriers are lowered.

As individuals we are also constantly bombarded with admonishments to be better, more productive, keep up.

Mental health has never been more in focus and yet more pernicious in the face of all this. It imperils us as individuals and the businesses we work in – it comes at a cost to both. It can bring both to a grinding halt if left unchecked.

Mental health is a serious matter which often needs serious treatment that can come from expert help and with medication.

We also know instinctively that many afflictions arise in the mind by our own doing and can be solved there.

I am a huge believer in the power of the mind. As a keen follower of Buddhist philosophy over many years (a DharmaHacker really) I am convinced of the role the mind plays in guiding our reality. As the saying goes:

Mind precedes all mental states. Mind is their chief; they are all mind-wrought.

Acharya Buddharakkhita’s translation of the Dhammapada

But just as much as vacuous mission statements and change or transformation initiatives cannot really change an organisation if the behaviours of leaders do not reflect them, so too with thought alone we cannot change anything.

The Buddha’s view on positive thinking was that if it violates reality, it’s worthless. Just as you can’t make a boulder rise into the air by means of wishful thinking, so you can’t experience happiness unless you actually do the things that lead to happiness, such as living ethically.

Speech and action determine our reality as much as our thoughts do. Yet thought and mindset is a factor and so on that front, let us mind what we think.

We can do that through stories. And metaphors. And the minds of others.

I am as inspired as the next by great stories, metaphors, quotes and the great minds who have shared their thoughts with the world, like the Buddha.

Coming back to the world of business, there is none more inspirational than Buckminster Fuller (July 12, 1895–July 1, 1983).

In the light of all of the challenges we face as individuals in companies big and small and faced with the daunting proposition that we cannot make a difference, Buckminster Fuller presents the ultimate metaphor to help us – the trim tab.

There is such a great account of his trim tab metaphor here on BrainPickings: Buckminster Fuller’s Brilliant Metaphor for the Greatest Key to Transformation and Growth.

In essence, the trim tab is part of a large ship’s navigation and contained within the rudder. It is like a little rudder that is easy to shift but this effects the big rudder, the one harder to move, and this one moves the ship.

It speaks to the power of individual action and the effect of habit on transforming our lives. You can see how this translates to the businesses we work in every day and how to overcome the feeling that we are powerless.

There are so many more and here below are just a few of my favourites.

Stainslaw Jerzy Lec who was a Polish poet said “No snowflake in an avalanche ever feels responsible.” Actually, this metaphor is a great compliment to Fuller’s in my view.

At first it may not seem to be the case because it speaks to herd thinking, mob rule and the danger of conformity and going along with the crowd which have lead to some of the worlds worst atrocities.

Yet I love it because it points to accountability and the need for you to avoid the above and make sure you can stand alone, against the winds of change sometimes.

“Do not wait for leaders; do it alone, person to person.” Mother Teresa said that and I love it too because it says look to yourself for inspiration and just do it.

At Google X, the company’s “moonshot factory,” they supposedly use the mantra of MonkeyFirst.

“The idea is that if you want to get a monkey to recite Shakespeare on a pedestal, you start by training the monkey, not building the pedestal, because training the monkey is the hard part. Anyone can build a pedestal.”

“The problem is that most people start with the pedestal, because it’s what they know and by building it, they can show early progress against a timeline. Unfortunately, building a pedestal gets you nowhere. Unless you can actually train the monkey, working on the pedestal is wasted effort.”

The analogy with my line of work is striking. I deal with how organisations adopt technology and often it is the first port of call for most but technology alone is not enough. One has to look at the outcomes, the motivations and inspiration, the people, etc.

And finally…

“Life beats down and crushes the soul and art reminds you that you have one”. Stella Adler said that which is why I am so inspired by art and design and so I doodle which brings me to a recent one 😁

What are your favourites and how do they work for you?