• When AI becomes ubiquitous companies will rediscover competitive advantage

    When the world is awash with AI, companies will realise they are table stakes and come back to what drives real competitive advantage. That is of course, unless we develop a two tier system, the haves and have nots. In other words, those that use AI to drive competitive advantage and those that don’t. Which…


  • The cognitive revolution and the human AI race

    The cognitive revolution is not a term I coined – I heard it spoken of for the first time in an interview with Reid Hoffman in relation to his role at start-up, Inflection AI. The video interview is below, take a peak. I’m not sure this term is going to stick but I am interested…


  • SenseMaking from the Web

    The key to creativity is diversity of thought Posted on June 29.Ronaldo Tavares of M&C Saatchi Sport & Entertainment argues that creativity doesn’t happen in a vacuum – in fact, the best way to maximize it is to … The first advert made with AI video will give you nightmares Posted on June 29.The most…


  • Homo Sapiens – the rise to AI and beyond

    One of the most talked about impacts of AI that I have been reading about, is on the creative side. That is, the ability of AI to produce creative work and replace humans in that area, e.g. marketers, copywriters, designers, artists, musicians, etc. I write about creativity a lot being of the type, or so…


  • New skills for a humAIn world

    I am writing a trend report on the subject and this post is a way of exploring the background and doing the research: Future of HumAIn Work. I co-authored this post with Bing Chat which I also wrote about here if you want to understand how that works: Features that delight with ChatGPT Outlook Edge…


  • SenseMaking from the Web

    5 ways marketers can use ChatGPT – and the future of generative AI for marketing Posted on June 2: Everywhere you turn, marketers are getting into heated discussions about the impact of generative AI tools like ChatGPT. We’re all not-so-patiently debating: will these tools … 2023 AI Trends: 5 Disrupting Insights and Predictions Posted on June 1. The…


  • SenseMaking from the Web

    Generative AI Could Raise Global GDP by 7% Posted on May 12. Breakthroughs in generative artificial intelligence have the potential to bring about sweeping changes to the global economy, according to Goldman … AI will help us lead more human-centric lives. Here’s why Posted on May 12. The World Economic Forum’s Centre for the Fourth…


  • How sales is transforming in an age of artificial intelligence

    I asked the very question that is in the title of ChatGPT. The answer is pasted below. I’m doing this because of work I am doing in this area (on interrelated sales and AI topics) and the trend report I am writing. So it’s a way or working and sensemaking aloud. I wanted to see…


  • Features that delight – AI for better sales productivity – notes

    In this post, the first in a mini series, I want to highlight what I see as the killer App for Enterprise AI which revolves around sales experience/performance management and productivity. That’s because traditional ways of selling are under pressure and also because revenue growth is important to all companies. In particular in this first…


  • SenseMaking from the Web

    Prompts for communicators using the new AI-powered Bing – The Official Microsoft Blog Posted on March 31. • The new Bing, your AI-powered copilot for the web, is now in preview, and you might be surprised at how much it can help us be better at our craft of … A Whole New Way of…


  • Sales was ripe for disruption and then along came AI

    Buyers are typically two-thirds of the way through a purchase journey before even engaging a seller. That’s because they’re doing a lot of research upfront so they already know a lot about your company, your products, the features, your competitors, even the price. With such little reliance on sellers, imagine bringing the capabilities of AI…


  • SenseMaking from the Web

    Introducing Microsoft 365 Copilot – your copilot for work – The Official Microsoft Blog Posted on March 16. Humans are hard-wired to dream, to create, to innovate. Each of us seeks to do work that gives us purpose — to write a great novel, to make a … Microsoft 365 ‘Copilot’ uses AI to automate…


  • When all about is a sea of artificially intelligent content

    I started out this post with the intention of exploring AI assisted writing and images on WordPress – a test run of some new functionality that has just been released. But then it turned into a set piece, a critique even, on writing in the age of AI. Since I both write and am a…


  • Microsoft 365 customer questions – OpenAI strategy and roadmap

    What a whirlwind couple of weeks and months. Since OpenAI and ChatGPT landed properly in the context of its relationship with Microsoft, I and I am sure many of my colleagues at Microsoft have been inundated with questions. This is so fast moving its difficult to keep track. I have already shared several posts under…