InnerVentures

  • Startup innovation is alive and well in UK GOV

    I’m a fan of startup innovation having followed the practice and written about it extensively. This culminated in an eBook/trend report a few years back: Startup Innovation. The Information has just written a post about how the UK government is embracing the practice: How Silicon Valley Is Rewiring Downing Street’s Brain (registration required).

    Stephen Danelutti

  • The business of culture change in the tech industry

    I had interesting chats with customers and colleagues recently that I wanted to capture and share. The context was enterprise collaboration technology but I also wanted to expand a little on the increasing business of technology’s influence on culture more broadly and vice versa. It probably raised more questions than answers.

    Stephen Danelutti

  • Corona as a catalyst for teamwork customer success and AI

    I wouldn’t be the first to jump on the Corona Virus bandwagon, if that’s what I was trying to. No, I’m simply observing the ways I see others doing so, with varying degrees of success, and for good and bad reasons. Mostly it’s a way to conflate the unintended impact it is having, or where…

    Stephen Danelutti

  • Homo Deus and the cosmic dance between humans, mind and machine

    I’ve just come back from holiday where I read Homo Deus by Yuval Noah Harari. It focuses on many things and chiefly the direction is forward looking, as opposed to his first book, Homo Sapiens, which looked backward from whence we have come. One aspect I was fascinated by was his account of the recognised…

    Stephen Danelutti

  • Favourite demos from Microsoft Ready and Inspire 2019

    Ready is an annual employee focused event run by Microsoft and Inspire is partner focused. We generally run them in July and present some really cool demos and content and so here is some public facing material I can share and my favourites from a bunch. Notice in the case of the Teams in the Classroom…

    Stephen Danelutti

  • Adoption Hacks

    Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed to get users learning about, understanding and using features of a technology to get new value from it. Activities can be anything from communication, learning components, social proof (showing how…

    Stephen Danelutti

  • An explorers guide to the new era of work

    The explorer There’s a long list of traits prevalent in the explorer, people that are naturally inclined to overcoming challenges and seeking new discoveries in any field, place or time. Those traits that stand out for me are the joy of mastering new skills or knowledge, an insatiable desire for uncovering truth and new things…

    Stephen Danelutti

  • Role of Self Service in Customer Success

    Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology they invested in. They have become a core part of ensuring the customer derives long-term value and ultimately stays with the vendor (in other words renews the subscription). But has…

    Stephen Danelutti

  • The Future of Customer Success is Not Human

    It’s a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a need for them. If anything, humans will be liberated to carry out the high-touch, heavy lifting work we are uniquely qualified to do and should be focusing on instead, like…

    Stephen Danelutti

  • Technology alone is not enough

    As we approach a fourth transformation (according to Robert Scoble and Shel Israel it’s How Augmented Reality and Artificial Intelligence Will Change Everything), we face some challenges and questions. Will machines master humans, especially in the work place? How will we coexist with machines that begin to outstrip our intelligence capabilities? What are humans uniquely positioned…

    Stephen Danelutti

  • The post robotic AI age and the role of creativity and innovation

    You’ve all heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are going to take over. The Matrix, Terminator, could all those movie scenarios have had it right? What happens if it’s all true but the ending is not a tragic one. Can we find a…

    Stephen Danelutti