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SenseMaking from the Web
Dive into this collection of articles covering the twists and turns of AI-driven transformation. From kaizen-fueled strategies at Microsoft to debunked innovation fairy tales, you’ll discover why some AI projects soar while others, well, don’t make it past the launchpad. Also, why creativity and imagination are still our last best bet at retaining sanity, being…
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SenseMaking from the Web
In this post of curated articles, a mixed bag covering everything from AI (no surprise), innovation, attention, Agents and management. One in particular is sending shock waves in enterprise AI circles. Never a dull moment in this AI hype cycle. MIT report: 95% of generative AI pilots at companies are failing Posted on August 18.…
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Why customer success still needs humans and service innovation
A long while back, early in my customer success career, I predicted that The Future of Customer Success is Not Human. That was written way before AI had become what it is today, so arguably truer than ever. Yet in support of the title of this post, I didn’t say humans would be done away…
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SenseMaking from the Web
This week’s list of curated articles has a blend of thoughts about the thinking process, i.e. metacognition. They cover both real and artificial processes, human and AI. I love this blend. As we adopt more and more technology, it’s inevitable we will have to think more about this. We have to come to terms with…
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Hackathon as growth lab and how to lead a hack
I mean growth in terms of mindset and learning and a lab in terms of environments that foster innovation activities and a culture of innovation. It’s no secret that is why they are endorsed by the CEO of Microsoft himself, where I work (disclosure). I’m leading one at the moment (again) and sharing what I…
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SenseMaking from the Web
How to Communicate Your Company’s Strategy Effectively Posted on November 30. For too long, communicating strategy has been an afterthought. Executives have shared long, bombastic documents or withheld critical information and expected people to just “get it.” And it hasn’t worked. Greater external uncertainty, collaboration, employee anxiety, and organizational openness … Three Pillars of User…
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Launching a business in a recession – 1 of 4 – Business Planning
This is a post in a series of four detailing how you can start a business during a recession (find them all eventually under the startup innovation tag). I think it is a commonly held view that we are about to enter into or are already in a recession. For whatever reason you are thinking…
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Managing innovation is a misnomer – better to prepare for serendipity
I’ve been involved in many innovation activities in the past, from participating in and supporting hackathons, corporate ventures to being involved with startups. I’ve observed that often times, best results come not from better management, but from being ready to pounce when serendipity presents its sweet opportunities. Okay maybe startups are slightly different in that…
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Creativity Boosters to get you in the Flow – 4 of 4 – Nature
We all know Creativity at work is important. It is a leading driver of innovation and it boosts productivity. And when you are in the right flow, you are more creative and productive. Other than having a formulaic approach to better flow (Formula pins down what gets people in the “Flow”) we all want to…
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Creativity Boosters to get you in the Flow – 3 of 4 – Meditation
We all know Creativity at work is important. It is a leading driver of innovation and it boosts productivity. And when you are in the right flow, you are more creative and productive. Other than having a formulaic approach to better flow (Formula pins down what gets people in the “Flow”) we all want to…
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Creativity Boosters to get you in the Flow – 2 of 4 – Coffee
We all know Creativity at work is important. It is a leading driver of innovation and it boosts productivity. And when you are in the right flow, you are more creative and productive. Other than having a formulaic approach to better flow (Formula pins down what gets people in the “Flow”) we all want to…
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Creativity Boosters to get you in the Flow – 1 of 4 – Music
We all know Creativity at work is important. It is a leading driver of innovation and it boosts productivity. And when you are in the right flow, you are more creative and productive. Other than having a formulaic approach to better flow (Formula pins down what gets people in the “Flow”) we all want to…
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Microsoft 365 customer questions – Power Platform and Teams Hackathon tips
This was not so much a question as a request to present to all the hackers participating in the company hackathon in a launch event. I put a few slides together, here they are in a pdf below. Below that, a few notes of elaboration on the slides that I think need it. This follows…
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Hackathons the MVP and lean startup
I’ve been doing a lot of work recently supporting customers with their hackathon efforts. It’s been especially focused on use of Microsoft Power Platform and Teams as core technology platforms underpinning the hackathons. I captured a best practice story about that and this is based on the many hackathons I’ve been involved in over the…
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