• Deciding on business outcomes with Microsoft three clouds

    With Microsoft where I work (disclosure) currently running several employee and partner related events (Ready and Inspire) with many new announcements, I felt the need for some sense making. This DanelDoodle (and Data Doodle) is the culmination of that. More in the breakdowns below.


  • The business of culture change in the tech industry

    I had interesting chats with customers and colleagues recently that I wanted to capture and share. The context was enterprise collaboration technology but I also wanted to expand a little on the increasing business of technology’s influence on culture more broadly and vice versa. It probably raised more questions than answers.


  • Microsoft Teams in 5 – collaboration at the core

    I’m often asked what Microsoft Teams functions I focus on. With so many options, it’s not so easy to answer. I tried in 5 slides and under 5 minutes. These are some of the things I think will make you a super collaborator.


  • The reinvention of normal at work

    There are key activities and those leading them at the heart of the changes happening at work as a result of the pandemic. Some are quick to adopt them and others not. Then there are those that will unfortunately not survive. Activities focus on events, remote work and learning.


  • As a Service trend research – technology ecosystems

    One of the chapters I am covering in a trend report I am working on (As a Service Trend) will focus on technology ecosystems. Technology is fundamental to all of the solutions in the new As a Service sphere because of the connection it provides to data, between customer and provider, to physical things, etc.…


  • COVID-19 accelerates digital transformation

    We’ve seen two years’ worth of digital transformation in two months Satya Nadella, Earnings Release FY20 Q3


  • The hidden cost of complexity in enterprise software

    It’s an unfortunate side effect of growth that when your enterprise software goes hyperscale in a growing market, you will need to accommodate an ever expanding set of customer demands for new functionality. Doing so fends of competition but adds complexity and friction to the user experience. It can even be counter-productive and lead to…


  • How to make your activities pop in Microsoft Teams 💥

    I’m often asked by customers how they can make things stand out in their Teams activities. It’s often when things have taken off on Teams in their organisation and activities starts to explode. Standing out when things are quiet is easy, when there is a flood of information and messaging, not so much. So I’ve…


  • Balance customer success at scale with high touch when new demand spikes

    I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for many, effecting their very existing. For the lucky few, it can also be something of a double edged sword. Supporting your customers the right way regardless, is crucial.


  • How to respond to global challenges mindfully and the 3 stakeholders in success

    The title of this post is hopefully not too oblique and its clear I’m referring in part, to the challenge of our time – COVID-19. And when I say mindfully, my principle context is the practice of meditation, where paying attention is key. By paying attention you become more aware. You become more concentrated and…


  • Zen and the right view of cloud technologies

    On the path to the cloud, just as in life (as the Buddha would have us understand), one must submit our most cherished assumptions to rigorous questioning. We would make better decisions if we were clearer about the foundations of our own thinking. Cloud technology is a vast subject and this post tackles just a few…


  • Corona as a catalyst for teamwork customer success and AI

    I wouldn’t be the first to jump on the Corona Virus bandwagon, if that’s what I was trying to. No, I’m simply observing the ways I see others doing so, with varying degrees of success, and for good and bad reasons. Mostly it’s a way to conflate the unintended impact it is having, or where…


  • For citizen development to work address innovation culture first

    I’m seeing more and more signals driving this trend which has only been around a short while. Gartner describes citizen development thus. Its precursor was the consumerisation of IT. One of the key aspects of this trend was that decision making on the use of software in organisations was increasingly being taken by business users,…


  • Half life of information and necessary rate of learning

    I’ve just recently completed a series of certifications and learning modules for work. This is in addition to the training we have to do every year. It’s a lot of learning and pretty challenging alongside your day job.