InnerVentures

  • The paradox of performance in the workplace

    The world of work has faced a paradox since the industrial revolution. Managers realised that applying technology and enforcing better processes boosted performance but looking after employees (then from a health and safety point of view), would also. These days it’s not a health and safety issue but more about engagement. The paradox is that…

    Stephen Danelutti

  • Trying too hard and the art of letting go

    Going with the flow has become a bit of a cliche but there is truth to it. One of it’s establishing principles is letting go. Another way of looking at it, as the philosophy of Wu Wei does, is as “effortless doing” or “action without action”. Especially in these Corona Times where we have limited…

    Stephen Danelutti

  • Fighting beaurocracy in Customer Success

    Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing to focus on: Customer Success

    Stephen Danelutti

  • Leading the right behaviours through metrics and new work models

    Metrics drive behaviour. Organisations also know that they can better manage, what they can measure. So if you want to change behaviours, look at the metrics you are using and how they are driving behaviours. You also need to look at the models and frameworks in which the metrics are contextualised and which drive them.…

    Stephen Danelutti