Going with the flow has become a bit of a cliche but there is truth to it. One of it’s establishing principles is letting go. Another way of looking at […]
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Fighting beaurocracy in Customer Success
Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing to focus on: Customer Success
Leading the right behaviours through metrics and new work models
Metrics drive behaviour. Organisations also know that they can better manage, what they can measure. So if you want to change behaviours, look at the metrics you are using and […]
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