Customer Success, Future of Work, Startup Innovation

For citizen development to work address innovation culture first

I’m seeing more and more signals driving this trend which has only been around a short while. Gartner describes citizen development thus.

Its precursor was the consumerisation of IT. One of the key aspects of this trend was that decision making on the use of software in organisations was increasingly being taken by business users, not IT.

Once the floodgates are open you can imagine a logical next step would be to open up not just the purchase of applications by the business, but development of them.

The signals I’m seeing are two-fold. One is vendors’ increasing emphasis of it. The other is customers adoption of programs in their organisation. But for all these efforts, the crucial first element of success that needs addressing is a culture of innovation.

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