Features and functions are easy to obsess over. They are tangible. You can click a button and it does something. Or not, at least not what you expect. And you […]
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Lean startup methodology applied to successful enterprise technology adoption
The Lean Startup isn’t just about how to create a more successful entrepreneurial business. It’s about what we can learn from those businesses to improve virtually everything we do. I […]
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Enterprise technology adoption – Use cases are the currency of success
I work in customer success in the enterprise technology space and have written several posts on the activities required for the role – find them under the customer-success tag. This one […]
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Scaling your customer success efforts online – a guide
I mentor startups that go through Microsoft Accelerator’s London program. Because of recent experience I focus on customer success management practices and enterprise software startups, but not exclusively. I recently […]
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