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Tag: saas

Posted on November 18, 2018November 18, 2018

State of Customer Success 2018

I attended Pulse Europe (the 4th) on the 8-9th November, an event run by Gainsight, a Customer Success (CS) technology vendor. They run the larger,…

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Posted on October 27, 2018November 1, 2018

SaaS beyond Software – Automakers

The auto industry needs Customer Success managers. Geoffrey Moore, famed author of Crossing the Chasm and father of Moore's law is writing a new book…

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Posted on October 21, 2018November 1, 2018

Role of Self Service in Customer Success

Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology…

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Posted on October 14, 2018

Role of Sales in Customer Success and 6 rules to guide you

How many times in your role as a customer success manager working with customers, have you struggled with the solution you are trying to implement…

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Posted on January 29, 2017November 1, 2018

Connecting customer advocates to drive product strategy and customer success

I've written a lot about ways to scale success efforts but the best is always face to face. Events like customer meetups are a perfect…

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Posted on January 24, 2017November 1, 2018

Customer Success from the customer and vendor’s point of view

Just a quick doodle to capture this thought I had and a note to accompany it. Customer Success is the business I'm in. That is,…

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Posted on January 21, 2017November 1, 2018

The feature / function trap of enterprise technology adoption

Features and functions are easy to obsess over. They are tangible. You can click a button and it does something. Or not, at least not…

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Posted on January 14, 2017November 1, 2018

Lean startup methodology applied to successful enterprise technology adoption

The Lean Startup isn't just about how to create a more successful entrepreneurial business. It's about what we can learn from those businesses to improve…

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Posted on January 7, 2017November 1, 2018

Enterprise technology adoption – Use cases are the currency of success

I work in customer success in the enterprise technology space and have written several posts on the activities required for the role - find them…

Continue reading → Enterprise technology adoption – Use cases are the currency of success

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Posted on November 7, 2016November 1, 2018

Scaling your customer success efforts online – a guide

I mentor startups that go through Microsoft Accelerator's London program. Because of recent experience I focus on customer success management practices and enterprise software startups,…

Continue reading → Scaling your customer success efforts online – a guide

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My latest trend report

INNERVENTURES

Recent Posts

  • Update on As a Service Trends
  • The role of innovation in customer success
  • Update on As a Service trends

Curated

Below are feeds from the Flipboard magazines I manage to capture good articles on various topics – click on the title to head on over for a longer list.

RSS Innovation

  • Sony opens up internal startup program to anyone with an idea
  • How to Orchestrate Change from the Bottom Up
  • How to run a corporate innovation accelerator?

RSS Customer Success

  • A Model For Scaling Customer Success
  • 'It's a battleground': Why retailers are turning to subscription programs to build loyalty
  • Newsroom
InnerVentures
Adventures Inside Organisations
And Of The Mind
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