• Thoughts on rapid prototyping for Copilot Agents

    In the next wave of Generative AI in the enterprise, the prompt is not the game, the business outcome is. And it’s with an Agent aligned to every business process, that the next level and business outcomes are going to be reached. Agentic AI aligned to business process requires a very different approach. I’ve been…


  • New adventures in Generative AI

    This post is about two new services launched by Microsoft and Google. The first is a reworked AI companion for consumers: Copilot but not as you know it. The other is NotebookLM by Google, a cool new AI powered research assistant. The space is hotting up. I’ve only just toyed with both tools so this…


  • Techno optimist with positive impact – new generational sensemaking

    Two things/events lead me here, to this thinking and sense making. One is Marc Andreesen’s latest thinking, published on the 16th of October in his Techno-Optimist Manifesto. The other is the crisis unfolding in the middle East. Here are my thoughts, not so much on the thinking or the events themselves but our reaction to…


  • Dinosaurs can dance – the Microsoft story

    As I approach 10 years at Microsoft (disclosure), I can honestly say that when I started here, I didn’t think I would be here that long. Granted it was not an uninterrupted 10 years. I left in 2016 for two years. But the fact I returned is a testament to Microsoft’s transformation. And that is…


  • What employee experience can learn from customer success

    I’ve been in the customer success profession for just over 10 years. For even more years, I’ve been focusing on enterprise collaboration and productivity software, at Microsoft (disclosure) and beyond, and a lot of that is now evolving naturally into employee experience software. I also wrote a trend report on the connection between employee and…


  • SenseMaking from the Web – bumper holiday edition

    Communicating with chatbots Posted on January 6. The old saying “work smarter not harder” takes on a new meaning for communicators in 2023, thanks to A.I. text generators. Why it matters: Advanced … What trends will define the world of work in 2023? Posted on January 5. Business leaders could be forgiven for hoping that…


  • SenseMaking from the Web

    Building a Minimum Viable Product is Like Serving Burnt Pizza — Build Lovable Products Instead Posted on August 12. Jiaona Zhang is currently the VP of Product at Webflow. If love is in the little things, then Jiaona “JZ” Zhang has a keen eye for the details that … CIOs Examine the Inevitable Marriage of…


  • Everything can change except values

    I’m reminded of this truth in the title which comes from an early interview with Tim Cook of Apple I discovered the other day that I had bookmarked. It is focused on the technology business and it’s an observation on how Steve Jobs worked and it really resonated with me. It can easily transcend the…


  • 21 essentials for the digital enterprise in 2021

    I was asked a question the other day from someone wanting to know what would be required to become a fully digital company. Big question I know and I didn’t have much time in which to answer. I came up with a fast list. This is an attempt to remember and add to it but…


  • Product led growth is not a panacea – it is a good start

    Imagine not having to employ any sales or customer success people or adopt any of the tactics they use – because the product sells itself or gets utilised by users without any help. I’m being facetious, but in a nutshell that is the promise of product led growth.


  • Hyperconnected business and driving the next level of productivity with collaborative apps

    This title is not really mine and comes from some of the headline announcements at Microsoft Ignite which took place this week. I have an interest since I work there (disclosure) and write about these things, collaboration especially. In this post I want to unpack one of the themes and product announcements. The theme is…


  • An employee experience update – thought leadership from Microsoft

    Microsoft, with its Employee Experience Platform called Viva, is driving some serious thought leadership for the category and since I work there and picked up on this (disclosure), I thought I would share.


  • Business Apps are Booming – Catch the Wave


  • Minding the accelerating technology gap

    Even if every company is now a tech company, there is still a massive gap between the early and fast adopters and the laggards. It goes beyond the chasm of initial technology adoption because now the assumption is all companies have to be using technology in some form or other to compete. The question is…