As I approach 10 years at Microsoft (disclosure), I can honestly say that when I started here, I didn’t think I would be here that long. Granted it was not […]
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What employee experience can learn from customer success
I’ve been in the customer success profession for just over 10 years. For even more years, I’ve been focusing on enterprise collaboration and productivity software, at Microsoft (disclosure) and beyond, […]
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SenseMaking from the Web – bumper holiday edition
Communicating with chatbots Posted on January 6. The old saying “work smarter not harder” takes on a new meaning for communicators in 2023, thanks to A.I. text generators. Why it […]
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Building a Minimum Viable Product is Like Serving Burnt Pizza — Build Lovable Products Instead Posted on August 12. Jiaona Zhang is currently the VP of Product at Webflow. If […]
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Product led growth should not ignore customer led growth
Product led growth should supplement human focused customer success efforts. Most importantly, the customer should be in control, especially of the value they get.
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Everything can change except values
I’m reminded of this truth in the title which comes from an early interview with Tim Cook of Apple I discovered the other day that I had bookmarked. It is […]
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21 essentials for the digital enterprise in 2021
I was asked a question the other day from someone wanting to know what would be required to become a fully digital company. Big question I know and I didn’t […]
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Product led growth is not a panacea – it is a good start
Imagine not having to employ any sales or customer success people or adopt any of the tactics they use – because the product sells itself or gets utilised by users […]
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How to run a Hackathon for Microsoft Teams and Power Platform
I’ve decided, while I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly, I might as well share them […]
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Hyperconnected business and driving the next level of productivity with collaborative apps
This title is not really mine and comes from some of the headline announcements at Microsoft Ignite which took place this week. I have an interest since I work there […]
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An employee experience update – thought leadership from Microsoft
Microsoft, with its Employee Experience Platform called Viva, is driving some serious thought leadership for the category and since I work there and picked up on this (disclosure), I thought […]
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Minding the accelerating technology gap
Even if every company is now a tech company, there is still a massive gap between the early and fast adopters and the laggards. It goes beyond the chasm of […]
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Jobs of the future will be what robots cannot do
The title of this post actually comes from a video I viewed on Big Think way back in 2016. It was a short video by renowned American physicist, Michio Kaku. […]
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State of advertising and company customer interactions 2021
My background in advertising makes this an interesting topic and you will hopefully soon see where the company customer interactions come in. I started out in the ad industry in […]
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