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Generative AI is here but enterprise adoption is not – here are your strategy choices
At a time of change or inflection such as I believe we are in, it’s important to recognise how you respond. I don’t mean the regular type of change, as constant and accelerated as it has been over the last few decades. I mean the groundbreaking type. You have to be able to recognise change…
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Old IT versus new IT as enablers of business
I am referring to Information Technology departments, in case you were wondering. And it’s not IT per se that is the blocker but their mindsets. IT has traditionally played a disproportionate role in the diffusion of technology in a company, since they were seen as technology adoption leaders and so determined how the rest of…
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Minding the accelerating technology gap
Even if every company is now a tech company, there is still a massive gap between the early and fast adopters and the laggards. It goes beyond the chasm of initial technology adoption because now the assumption is all companies have to be using technology in some form or other to compete. The question is…
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Beyond onboarding – growth hacking adoption of your product with customers
NOTE: Enterprise technology and Microsoft 365 (M365) customers are predominantly the context for this post but hopefully it is still useful more broadly. In this context, I define onboarding as the set of activities related to the initial provisioning and orientation of a technology for users. It should ensure that users have seamless access and…
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The future of work needs better insights and the path is clear
The path with Microsoft that is, which is all I can talk about based on my experience (disclosure). I’m working with several customers to support adoption of Microsoft 365 technologies and a key part of this is what and how to measure the right impact of M365 on workplace productivity. At this time with COVID-19…
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Tech Intensity and the Adaptive Organisation
Tech Intensity is not my phrase or concept, it comes from the CEO of the company I work for, Microsoft – Satya Nadella first wrote about it here earlier this year: The necessity of tech intensity in today’s digital world.
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Enabling Usage Insights for Office 365 Customers
This post provides first some simple context for whom and why it is important to understand usage of enterprise technology platforms and then how we enable it at Microsoft for the Office 365 suite of products. You can skip the context and head straight to the enabling part if you like. It’s important for Customer Success…