InnerVentures

  • The ebb and flow of productivity at work

    I was thinking the other day about the times when I’m most productive at work. So much has been written about the subject and I work at a company and in a role where it’s one of the key functions of my job, i.e. to make people more productive through technology. There are a gazillion…

    Stephen Danelutti

  • Why hybrid work is the new standard for productivity and sense making

    By hybrid work I mean a combination of remote and in-office work, virtual and physical, etc. The extremes have been tested. Before the pandemic it was mostly in-office work. With the pandemic its been all remote/virtual. Now many are coming to the conclusion that a balance is best, in other words, hybrid work. While the…

    Stephen Danelutti

  • Writing skills for remote asynchronous work and how you can master them

    As we’ve moved to remote work, calling and virtual meetings have exploded (see chart below). Much is being done to simulate the advantages of in person meetings to get things done which is useful. But what if that gets abused? Wasted hours in meetings (virtual or physical) has become a trope for good reason. And…

    Stephen Danelutti

  • Effective Meetings and Collaboration at work and Microsoft Teams

    I’m often frustrated with how meetings are misused and ineffective at work. I know I’m not alone 😬

    Stephen Danelutti

  • The customer’s success is crucial to yours and begins with mindset

    I’m surprised more organisations haven’t cottoned on. Focusing on making customers successful with the use of your products or services. Understanding that this success drives your success. Understanding the drivers of success and amplifying these. You’d think organisations would have armies focused on this. They talk about it enough. Think of product demo’s you have…

    Stephen Danelutti

  • The customer success and experience iceberg

    I’ve just started working on my new eBook / trend report and I got to thinking about the cover. A little back to front but it’s often a catalyst for thinking about any other major concepts I want to cover, or ways of explaining existing concepts (sense making in other words). I have already largely…

    Stephen Danelutti
  • “The meaning of life is to find your gift. The purpose of life is to give it away.” — Pablo Picasso

    Find and share your gift by working out loud #wolweek 2016

    This is the first day of this year`s Working Out Loud Week #wolweek and Simon Terry has recommended to reflect about PURPOSE. First I was contemplating about the term “purpose” and what it exactly means in German. Is it more about intention, a goal, aim, only a task or it more about a higher meaningful purposeful goal with…

    Stephen Danelutti

  • Making sense of sensemaking

    I see sense making as a bit of an art but also believe there is a science to it. At least to doing it well. I also believe we will have to get better at it since it will be one of the key skills of the 21st century (check out this article on a…

    Stephen Danelutti

  • Intrapreneur’s Playbook: Why dissent is good for your organisation and 10 ways to foment disruption

    I work in an organisation and industry where a key mantra of work and of the value we offer to customers is (improved) collaboration. Central to this is effective teamwork and working like a network. I believe in this wholeheartedly with every fibre in my body since I have been working in this space for…

    Stephen Danelutti

  • How to communicate and get what you need from decision makers

    I learned of a technique in a training session given to Yammer Sales and Customer Success Management (CSM) staff in 2012. The technique adopts an approach for emailing someone, typically for the first time, that you are keen to get something from – essentially you would be cold calling them. We called the technique “the Hoff mail” after…

    Stephen Danelutti

  • What tools for the quantified self of the mind?

    @ragnarheil you’ve already published an awesome write up on your use of Neurosky and have covered some other tools. You made some really good points about what they do. I thought why not try #workingoutloud to capture a comprehensive list of considerations when evaluating tools for the benefit of others. I also think its important…

    Stephen Danelutti

  • Welcome and pointers

    @ragnarheil welcome to this site :) Just want to let you know that you can mention users in this site in the standard way using the @ symbol and user name. You should receive a notification from this post. And this way we can work together and out loud #workingoutloud :) As you can see…

    Stephen Danelutti

  • Customer Success Management – Experience Hacking in the Subscription Age

    Having been a customer success manager and advising startups on the practice you would probably expect me to be trumpeting its value. You’d expect it from Gainsight too, the customer success company: Information Services, the Subscription Economy, and the Value of Customer Success. And what about the subscription economy itself – whats in that? According…

    Stephen Danelutti

  • Hackathons as a key intrapreneurial activity and route to innovation

    In my time at Yammer first then Microsoft, I worked with customers to devise a program for running innovation hackathons. It considers more than just the 24 hour period typical for hackathons. The “pre” and “post” of hackathons is as important. Activity should start long before the 24 hour period and carry on long after.…

    Stephen Danelutti