I was thinking the other day about the times when I’m most productive at work. So much has been written about the subject and I work at a company and […]
Read moreTag: workingoutloud
Why hybrid work is the new standard for productivity and sense making
By hybrid work I mean a combination of remote and in-office work, virtual and physical, etc. The extremes have been tested. Before the pandemic it was mostly in-office work. With […]
Read moreWhy “asynchronous” working is the key to efficiency
The title is from a recent Economist article. I was talking about the very thing in this story the other day: Meeting workflow for virtual work.
Writing skills for remote asynchronous work and how you can master them
As we’ve moved to remote work, calling and virtual meetings have exploded (see chart below). Much is being done to simulate the advantages of in person meetings to get things […]
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Effective Meetings and Collaboration at work and Microsoft Teams
I’m often frustrated with how meetings are misused and ineffective at work. I know I’m not alone 😬
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The customer’s success is crucial to yours and begins with mindset
I’m surprised more organisations haven’t cottoned on. Focusing on making customers successful with the use of your products or services. Understanding that this success drives your success. Understanding the drivers […]
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The customer success and experience iceberg
I’ve just started working on my new eBook / trend report and I got to thinking about the cover. A little back to front but it’s often a catalyst for […]
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Find and share your gift by working out loud #wolweek 2016
This is the first day of this year`s Working Out Loud Week #wolweek and Simon Terry has recommended to reflect about PURPOSE. First I was contemplating about the term “purpose” and what it […]
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Making sense of sensemaking
I see sense making as a bit of an art but also believe there is a science to it. At least to doing it well. I also believe we will […]
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Intrapreneur’s Playbook: Why dissent is good for your organisation and 10 ways to foment disruption
I work in an organisation and industry where a key mantra of work and of the value we offer to customers is (improved) collaboration. Central to this is effective teamwork […]
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How to communicate and get what you need from decision makers
I learned of a technique in a training session given to Yammer Sales and Customer Success Management (CSM) staff in 2012. The technique adopts an approach for emailing someone, typically for the first […]
Read moreWhat tools for the quantified self of the mind?
@ragnarheil you’ve already published an awesome write up on your use of Neurosky and have covered some other tools. You made some really good points about what they do. I […]
Read moreWelcome and pointers
@ragnarheil welcome to this site :) Just want to let you know that you can mention users in this site in the standard way using the @ symbol and user […]
Read moreCustomer Success Management – Experience Hacking in the Subscription Age
Having been a customer success manager and advising startups on the practice you would probably expect me to be trumpeting its value. You’d expect it from Gainsight too, the customer […]
Read moreHackathons as a key intrapreneurial activity and route to innovation
In my time at Yammer first then Microsoft, I worked with customers to devise a program for running innovation hackathons. It considers more than just the 24 hour period typical […]
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