InnerVentures

This post captures sense making from others through a curated list of articles and writing that I thought worth sharing with my subscribers. I’ve automated this but the curation, which is a discerning process, is all human. I’ve added some commentary.

As you might have come to expect recently, since I am working on a new trend report which covers the use of AI and the impact it will have on work in the future, this post captures articles heavily loaded in this direction. They touch on the following topics specifically:

• AI and Work: Articles that discuss the impact of AI on future work, highlighting both the advantages and challenges.
• AI Leadership: There’s a focus on how AI can enhance leadership and the evolving nature of leadership in an AI-driven era.
• Customer Experience: The decline in customer experience in the U.S. is noted, with a third consecutive year of worsening. I think this is a global trend.
• AI Adoption: Businesses are adopting generative AI rapidly and the complexities involved in monetizing these technologies and a report on global AI adoption rates and the significant increase in generative AI use in 2024.

How AI Kills Linear Thinking

Posted on June 19. Linear & Non-Linear Thinking Let’s start with some definitions: “Linear thinking is a systematic and analytical thought process that follows a known step-by-step progression similar to a straight line. Linear thinkers view a problem as a process with a set starting point that follows a sequence of …

Businesses are rushing to use generative AI. Now comes the messy part.

Posted on June 19. Businesses are embracing generative AI at an unusually fast pace. Now comes the messy part: Making money from these big investments. That’s the main takeaway from a new survey of the corporate world by consulting firm Bain & Company. It surveyed 200 US companies with at least $5 million in revenue. …

3 ways to help your staff use generative AI confidently and productively

Posted on June 19. The CEO embraced AI but employees were uneasy. What now? Rakuten’s three-stage program could be your path to success, too. Rakuten’s commitment to …

Enterprises prioritize tech spend over cost-cutting, PwC says

Posted on June 18. More than half of C-suite leaders said their organization is investing in new technologies, such as generative AI, according to a PwC survey.

Customer Experience Gets Worse. Again.

Posted on June 17. You’re not alone: Companies and government agencies seem more difficult to deal with than ever before. Customer experience in the U.S. has declined for the third year in a row, according to research firm Forrester, which analyzed 98,363 consumers’ perceptions of 223 brands across 13 sectors for its …

Opinion | How Big Tech Is Killing Innovation

Posted on June 14. Silicon Valley prides itself on disruption: Start-ups develop new technologies, upend existing markets and overtake incumbents. This cycle of creative destruction brought us the personal computer, the internet and the smartphone. But in recent years, a handful of incumbent tech companies have …

How corporate incubation labs help promote tech innovation

Posted on June 10. About five years ago, our data security company faced a situation no company ever wants to deal with: Some newly released products weren’t selling as well as forecast, and the pressure was on here at Rubrik to do better with other offerings going to market soon. What the company needed, we realized, …

The AI-Augmented Leader

Posted on June 6. Humans are good at inventing tools, but not as good at adapting to the change these tools can cause. While there has been much focus on the technical impacts and potential dark side of AI, the authors’ research has shown that AI can enhance and empower leadership, actually helping make leaders more …

The Future of Fulfilling Work is AI-Driven

Posted on June 4. As AI tools become increasingly capable, they are handling routine cognitive tasks across industries—from generating marketing copy to diagnosing diseases. This rapid progress has sparked both excitement and concern, with some worried that AI could lower the demand for knowledge work jobs or even …

Global AI Adoption Hits 72%, Generative AI Use Doubles in 2024: Report

Posted on June 4. A new study by McKinsey shows Asia and China leading the charge in AI adoption—and lost jobs a fading business priority. More than seven out of 10 of …

Exclusive: AI isn’t a daily habit yet for teens, young adults

Posted on June 3. Young Americans are quickly embracing generative AI as a tool, but few have yet made it a part of their daily lives, according to new data shared …

Depicting The Revolutionary Changes In 21st Century Management

Posted on June 3. The most valuable and the fastest growing firms today are being managed very differently from average performing firms. While some analysts agonize over AI’s future impact on management, the more urgent and important task for most firms is to understand, depict, and master the revolutionary changes …

The Rise Of the SuperThinkers: Leading In An AI-Driven Era Of Change

Posted on May 30. In the midst of the AI revolution, the nature of leadership is evolving. The relentless pace of technological advancement has rendered traditional intelligence less pivotal than it once was. In this new paradigm, what the world truly needs are leaders who can transcend immediate pressures and …

What does the public in six countries think of generative AI in news?

Posted on May 29. Executive Summary Based on an online survey focused on understanding if and how people use generative artificial intelligence (AI), and what they …

State of the Global Workplace Report

Posted on May 28. Download the State of the Global Workplace: 2023 Report Learn More About the Report Findings Attend this learning session: 1 see the latest data from …