SenseMaking from the Web is a curated list of recent articles I’ve read and thought worth sharing with my subscribers. I’ve automated this but the curation, which is a discerning process, is all human. I’ve added some commentary.

ChatGPT and LLM-based chatbots set to improve customer experience

Posted on February 10. Large language model–driven artificial intelligence (AI) chatbots burst into prominence in recent weeks, capturing enterprise leaders’ attention across various industries. One such chatbot, ChatGPT, made especially notable waves in the tech world, garnering over 1 million users within a week of its …

Building the backbone for innovation, speed and thriving humanity

Posted on February 9. “New IT” is an evolution built on smart devices, edge and cloud computing, 5G networks, and AI. “Normally, we wouldn’t think of tablets as life-saving …

Businesses turn to new as-a-service models in Industry 4.0

Posted on February 5. As we enter the fourth industrial revolution — Industry 4.0 — new technologies are emerging that are upending traditional business models. One of the most exciting and disruptive new trends is the rise of “as-a-service” models. Instead of buying a product outright and having to maintain it and pay …

Microsoft rolls out ChatGPT-powered Teams Premium

Posted on February 2. (Reuters) – Microsoft Corp (NASDAQ:MSFT) on Wednesday rolled out a premium Teams messaging offering powered by ChatGPT to simplify meetings using the …

How can generative AI improve the customer experience?

Posted on February 2. Generative AI integrated with the right customer processes will improve customer experience. Generative artificial intelligence (AI) describes …