SenseMaking from the Web is a curated list of recent articles I’ve read and thought worth sharing with my subscribers. I’ve automated this but the curation, which is a discerning process, is all human. I’ve added some commentary.

How brands are reshaping the subscription economy

Posted on September 22. The subscription market is booming, fueled by consumers’ thirst for content, convenience and innovative products and services. At the same time, …

OpenAI’s GPT-4 Scores in the Top 1% of Creative Thinking

Posted on September 13. Of all the forms of human intellect that one might expect artificial intelligence to emulate, few people would likely place creativity at the top of …

Andrew Ng: How to be an innovator

Posted on September 12. Tips for aspiring innovators on trying, failing, and the future of AI. This essay is part of MIT Technology Review’s 2023 Innovators Under 35 package. …

How Global Companies Can Create a Consistent Customer Experience

Posted on August 30. Building a global company is easier, but also more nuanced and complex, than ever before. In the past, companies could limit expansion in a more controlled fashion to just one market at a time. In the digital age, global growth is far more continuous and incremental in nature. But with this new …

Recognize the “performance paradox” and break free from stagnation at work

Posted on August 28. Early in my career, I was the youngest investment professional at the Sprout Group—then one of the oldest and largest venture capital firms in the …