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What employee experience can learn from customer success
I’ve been in the customer success profession for just over 10 years. For even more years, I’ve been focusing on enterprise collaboration and productivity software,…
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Features that delight with ChatGPT Outlook Edge Bing
In this short demo I’m using Outlook Web App with Bing and ChatGPT embedded alongside an open email in an Edge browser session. I’m showing…
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SenseMaking from the Web
ChatGPT and LLM-based chatbots set to improve customer experience Posted on February 10. Large language model–driven artificial intelligence (AI) chatbots burst into prominence in recent…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
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