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Microsoft 365 customer questions – Teams top tips
The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a…
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SenseMaking from the Web
3 science-backed ways to train your brain to have a growth mindset Posted on November 11. There’s a key link between helplessness and mastery, it’s…
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Cutting bureaucracy – 5 ways to sharpen your scissors
I’ve been on the case for cutting bureaucracy before in relation to my profession, customer success. Beyond that, there are so many good reasons for…




