InnerVentures

  • Signal for help – DanelDoodle for good

    I care deeply about the woman and children in my life and feel like I and all men need to make an extra effort for them. Of course some men are in the same position but to a far lesser degree – more often than not they are the perpetrators. Off the back of the…

    Stephen Danelutti

  • State of a category – customer success 2021

    I’ve been in this space formally for almost 10 years now. I say formally because I’ve been doing the work a lot longer, just under another name. I’ve been passionate about it all these years and still am but after that long, you’ve got to question things. I’ve written on the state of customer success…

    Stephen Danelutti

  • A year of tech in charts – pandemic edition

    All the charts (click on any to view enlarged) come from an article in the The Information from various different sources: 12 Charts That Show How Tech Took Off During a Year of Shutdowns. The full article requires a subscription but I can share access to The Information with 5 friends or colleagues completely free…

    Stephen Danelutti

  • Considering Microsoft Teams as a Platform – get started with App templates

    In several foundational pieces I have written about Microsoft Teams as a Platform (disclosure). This post gets to some of the detail and focuses on a simple way to get started with use of App templates in Teams. This is a big focus of my work with customers at the moment and I give an…

    Stephen Danelutti

  • It’s only a matter of time until she blows

    The Ever Given ship blocking things up on the Suez Canal has been such a funny affair that has captivated the world and given rise to numerous memes. Okay for some it’s not been so funny. Anyway, here is my take in a DanelDoodle.

    Stephen Danelutti

  • In an age of machines human organisations matter – an ode to joy

    There is an explosion of automation, Artificial Intelligence, Machine Learning with many fearing job losses. In the attention economy we have proliferation of social media, questionable content, digital addiction, etc. Freedom of expression knows no bounds yet sensitivities are tested like never before. There are many benefits to adopting these tools and approaches and there…

    Stephen Danelutti

  • A synergy of forces shaping the future of work

    Stephen Danelutti

  • Accentures Technology Vision 2021

    From the article this 👇 “Small pilots and incremental scaling are an obsolete luxury, and the friction between research, development, and large-scale deployment must diminish or disappear.”

    Stephen Danelutti

  • Employee customer experience connection – infographic

    Sources Harvard Business Review: The Key to Happy Customers? Happy EmployeesJosh Bersin: The Massive Market Impact of Microsoft VivaGoogle Trends More here

    Stephen Danelutti

  • What hope, the individual, drowning in a deluge of content?

    I’ve been blogging on and off since at least 2005 in various forms or another, on many different platforms. This one is now 5 years old 🥳 (cue celebratory badge). The death knell for blogging has been tolled many times since. Social media and always on access through mobile phones have led to massive proliferation…

    Stephen Danelutti

  • Employee Experience Platform – the birth of a category

    This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt at consolidating technologies in the employee experience category as well as creating the category. It is also a shrewd leverage of the Teams as a…

    Stephen Danelutti

  • Trending

    Customer Success and Marketing functions are increasingly interrelated and working together. With scale motions and operations it’s driving customer experiences to new heights. I’m not sure its a new trend yet, I’ll be keeping an eye out to see where it goes. A trend watcher is an innovator that spots trends and determines if they…

    Stephen Danelutti

  • On Microsoft Teams and building digital ecosystems and platform businesses

    In a recent FT article (registration required) based on an interview with Satya Nadella, CEO of Microsoft, he makes the point that “Teams is on its way to becoming a digital platform as significant as the internet browser, or a computer operating system”. I work with customers on their use of Microsoft Teams (disclosure) day…

    Stephen Danelutti

  • Tech trends of 2021 number 31

    The title of this post is based on an article from Fast Company: Here are the top tech trends of 2021, according to 30 experts. I am adding to the 30. Note I excluded any reference to myself as an expert – I abhor the term. I wouldn’t call myself an expert but I have…

    Stephen Danelutti