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  • Making sense of SenseMaking – the AI version

    I refer to this post as the AI version because here is the human version: Making sense of SenseMaking. That was written in 2016. In the 9 years since, AI happened and is turning SenseMaking on its head, or so I think. At least we have to change how we think about it and what…

  • SenseMaking from the Web

    The AI adventures continue unabated. The challenges are real and varied. The essence of a lot of the articles in this post is that many are in the thick of it, confronting all the challenges coming their way, failing and succeeding in equal measure. And that is the point. You need to be in it…

  • Diary of an Innovation Junkie

    I originally wrote this post on LinkedIn under the guise of Accidental Intrapreneur. I’m bringing it over here after reflecting that innovation is really at the heart of my activities, hence the title change. This post also brings things up to date and documents my dalliances with innovation since forever. A few other semantic pointers.…

  • Agentic AI – Concept to Production – A guide

    Agentic AI is the next stage of evolution for AI. My guide focuses on use in the enterprise and how to ensure that you know what Agents can do, how to ensure you build the right ones for your business and then get them into user’s hands and driving value (including measuring that value). The…

  • The worsening content and app deluge and the choice trap

    AI makes content creation and distribution easy. The cost to create Apps is plummeting. It creates a choice trap and your attention is the victim. Ironically, AI can also be your salvation, providing you think intentionally and critically. If you thought the proliferation in content and apps had reached its peak, think again. AI has…

  • SenseMaking from the Web

    Common themes in this batch of articles cover accelerating transitions to the future of work, with Microsoft leading the way in redefining work vocabulary and practices. There’s a focus on value creation in business and the shift from traditional profit-centric business models to value creation for customers, which has shown positive responses from staff and…

  • Customer service is broken and AI can fix it

    I am sharing an experience I had with Samsung customer service the other day. I’m not picking on them – I bet my experience is common amongst many other customers with a wide swathe of consumer companies. I share it just to show what bad looks like and how the promise of AI for customer…

  • The difference between a strategy and a plan

    I watched an Instagram clip the other day. It blew me away with what I thought was an ingenious strategy. It led to a thought captured in the title of this post. And to unearth a now widespread video published by Harvard 2 years ago. It nails the thought perfectly and the title is: A…

  • Two years in with Enterprise AI – five things I learned

    I’ve been working on Microsoft’s (disclosure) AI solutions in the Modern Work area (Microsoft 365 or M365 in short) for the last two years. Since Copilot for M365 was launched. It’s been wild. I’ve learned a thing or five and here they are. With no particular emphasis or order. The learning is from my time…

  • SenseMaking from the Web

    This post is exclusively focused on articles covering AI. The common themes I picked up on are Enterprise AI adoption is being gamed, not being measured properly or not being focused properly, i.e. on the right use cases. Another theme is around strategies to prevent being made redundant by AI by boosting our uniquely human…

  • SenseMaking from the Web

    Common themes in this list of articles are change and technology adoption, mostly in the face of the advancing AI juggernaut and clearly interrelated. One conclusion I take is change or be changed. Resistance is futile in other words, adapt or die. But resistance to the wrong change is right of course. I think an…

  • Enterprise AI solutions hunting for problems

    We are still at that stage where the promise way exceeds the benefits. The verdict is still out. Yes we have the instinct that there is great benefit to be had. But showing the money remains elusive for most. We are at the value proof stage for Enterprise AI and this still requires deep work.…

  • SenseMaking from the Web

    Common themes this week are the need for accelerated progress with AI experiments into production, especially with Agents. Building very specific Agents, targeting pain points or opportunities is key. Getting them into users’ hands and validating fast is crucial. Another theme is around creativity and how AI is either threatening it or enhancing it. Verdict…

  • In fine form

    When busy work takes over, you can lose touch. Good for flow and hyper productivity but there are downsides. Check in on yourself. Writing helps – like I’m doing here. Attitude is key; fight for your passion but don’t deceive yourself. Have a fine day! I’ve experienced equal parts of this state recently. This post…