InnerVentures

  • Customer service is broken and AI can fix it

    I am sharing an experience I had with Samsung customer service the other day. I’m not picking on them – I bet my experience is common amongst many other customers with a wide swathe of consumer companies. I share it just to show what bad looks like and how the promise of AI for customer…

    Stephen Danelutti

  • The difference between a strategy and a plan

    I watched an Instagram clip the other day. It blew me away with what I thought was an ingenious strategy. It led to a thought captured in the title of this post. And to unearth a now widespread video published by Harvard 2 years ago. It nails the thought perfectly and the title is: A…

    Stephen Danelutti

  • Two years in with Enterprise AI – five things I learned

    I’ve been working on Microsoft’s (disclosure) AI solutions in the Modern Work area (Microsoft 365 or M365 in short) for the last two years. Since Copilot for M365 was launched. It’s been wild. I’ve learned a thing or five and here they are. With no particular emphasis or order. The learning is from my time…

    Stephen Danelutti

  • SenseMaking from the Web

    This post is exclusively focused on articles covering AI. The common themes I picked up on are Enterprise AI adoption is being gamed, not being measured properly or not being focused properly, i.e. on the right use cases. Another theme is around strategies to prevent being made redundant by AI by boosting our uniquely human…

    Stephen Danelutti

  • SenseMaking from the Web

    Common themes in this list of articles are change and technology adoption, mostly in the face of the advancing AI juggernaut and clearly interrelated. One conclusion I take is change or be changed. Resistance is futile in other words, adapt or die. But resistance to the wrong change is right of course. I think an…

    Stephen Danelutti

  • Enterprise AI solutions hunting for problems

    We are still at that stage where the promise way exceeds the benefits. The verdict is still out. Yes we have the instinct that there is great benefit to be had. But showing the money remains elusive for most. We are at the value proof stage for Enterprise AI and this still requires deep work.…

    Stephen Danelutti

  • SenseMaking from the Web

    Common themes this week are the need for accelerated progress with AI experiments into production, especially with Agents. Building very specific Agents, targeting pain points or opportunities is key. Getting them into users’ hands and validating fast is crucial. Another theme is around creativity and how AI is either threatening it or enhancing it. Verdict…

    Stephen Danelutti

  • In fine form

    When busy work takes over, you can lose touch. Good for flow and hyper productivity but there are downsides. Check in on yourself. Writing helps – like I’m doing here. Attitude is key; fight for your passion but don’t deceive yourself. Have a fine day! I’ve experienced equal parts of this state recently. This post…

    Stephen Danelutti

  • SenseMaking from the Web

    A mixed bag this week. From articles extolling the progress organisations are making with the next wave of AI, Agents. To the struggle many company’s still have with getting users to adopt new technology. And some thoughts on critical thinking. All par for the course then, whenever a new technology comes around. AI Adoption: Why…

    Stephen Danelutti

  • Thoughts on rapid prototyping for Copilot Agents

    In the next wave of Generative AI in the enterprise, the prompt is not the game, the business outcome is. And it’s with an Agent aligned to every business process, that the next level and business outcomes are going to be reached. Agentic AI aligned to business process requires a very different approach. I’ve been…

    Stephen Danelutti

  • Why evaluating AI at current point in time is wrong

    At every juncture of technological innovation, one has to decide where one lies. What position to take and more importantly, how to act moving forward. You have to do it as an individual, company leaders have to decide strategically on behalf of the organisation they lead. The Technology Adoption Lifecycle was created by Everett Rogers…

    Stephen Danelutti

  • SenseMaking from the Web

    It’s been a while since I posted. I’ve moved home since my last post and that has taken considerable effort and energy. It’s been a good excuse to take a break from writing as well which is always healthy – now I’m back 😎 This post is my usual curated lists of posts, just longer…

    Stephen Danelutti

  • The perils of overdoing and an ode to being

    This is also an ode to human ingenuity, sense making, mindfulness and critical thinking. Especially at this time of year and point in time. This time of year being post festive season and holidays. When you have hopefully de-stressed from the past year’s hard slog and have a clear mind and before you get sucked…

    Stephen Danelutti

  • SenseMaking from the Web

    This is a collection of articles curated during the holidays as I took a break from writing. It’s a full list but as always, some top quality research, writing and insights covering artificial intelligence, storytelling, innovation at the state or country level and critical thinking. Back to regular writing schedule soon ✍🏽💪🏽 Seeing the ‘big…

    Stephen Danelutti