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  • Major forces shaping the future of work

    It’s mind blowing, the forces shaping how we work and will work in the future. They can be overwhelming or exhilarating, depending on your view, but you can’t ignore them. And they will be different depending on your viewpoint. These are mine. I met someone on LinkedIn. From an initial chat we progressed to a…

  • What I do at work – a Mum’s explanation

    A thought rocket and DanelDoodle in the form of an Instagram story that simplifies just enough but doesn’t dumb down. This was an interesting exercise. I often need it for work and it’s good to think of it in such simple terms. It’s often put to startups to explain their ideas so their Nan or…

  • SenseMaking from the Web

    This week the focus is predominantly on the next stage of AI adoption and maturity in the enterprise. Agentic AI is a class of artificial intelligence systems designed to act as autonomous agents. They are capable of performing tasks, making decisions, and interacting with their environments without requiring direct human intervention. Their environments can be…

  • New adventures in Generative AI

    This post is about two new services launched by Microsoft and Google. The first is a reworked AI companion for consumers: Copilot but not as you know it. The other is NotebookLM by Google, a cool new AI powered research assistant. The space is hotting up. I’ve only just toyed with both tools so this…

  • SenseMaking from the Web

    This week, there’s a good critique of the now widely read piece by Paul Graham. In it, he discusses effective ways to manage at different stages of a company, startup to mature company. Deloitte has a good snapshot on the state of Gen AI in the enterprise. Then there’s articles on transformation, innovation and a…

  • The discounted innovation in Software as a Service

    I work with enterprise software customers in a post-sales role. I’m often asked to justify the ongoing costs that are part of the SaaS model, i.e. subscription based. Here are my thoughts that I am going to share next time I am asked. I like to think of it as discounted innovation. To begin explaining…

  • Information is not truth

    AI will add to the info overwhelming us. Resisting the delusion that info equals truth, especially when it reinforces our biases, will get harder. Truth takes time, energy, money and individuals, nations and enterprise benefit when we invest in it. I say this after watching MSNBC’s Ari Melber interview Yuval Noah Harari on his new…

  • The future of customer success is not human – part 2

    I wrote part 1 way back in 2017: The Future of Customer Success is Not Human. Things have certainly come a long way. For one, I was talking about automation at the time. Now it’s all about AI which has progressed in leaps and bounds. I was also focused on customer success then, as a profession.…

  • SenseMaking from the Web

    This week’s list of curated articles has a blend of thoughts about the thinking process, i.e. metacognition. They cover both real and artificial processes, human and AI. I love this blend. As we adopt more and more technology, it’s inevitable we will have to think more about this. We have to come to terms with…

  • Disrupting the value chain with Enterprise AI

    This McKinsey article nails it: Gen AI’s next inflection point: From employee experimentation to organizational transformation | McKinsey. Points like these especially, “beyond experimentation”, “capture value from current momentum”, “inflection point” and so on. They get to the essence of this post. It means we are out of the starting gates with Enterprise AI. Some…

  • SenseMaking from the Web

    Not sure about what the AI transformation means for HR tech? We asked an expert Posted on July 31. As AI-powered technology continues to change the ways of work, and with more HR tech vendors than Baskin-Robbins flavors, the advancement of … 30% of generative AI projects in businesses predicted to be abandoned by 2025…

  • Identifying Technology Transformation S Curves for Modern Work

    Determining where the world of work is heading and how it is being transformed is not easy work and there are many great thinkers and institutions spending time on this. But for anyone leading a company or involved in the business of technology transformation, it’s imperative you do your own thinking. Here is mine. This…

  • Your AI Transformation is a journey not a destination

    If you’re involved in a major change or transformation at work focused on adopting new AI technologies, this is an important perspective to be aware of. I’m researching this subject for a new trend report (Future of HumAIn Work) and work in this area (disclosure) and in my experience, this perspective or mindset and getting it…

  • Things of beauty and action – future of the web experience

    I was struck by two insights recently that impacted my views of web experience and its future. One was recent announcements on WordPress in its 21st year powering over 40% of the web which is considerable, so this is influential – see post by Matt Mullenweg, founding developer of WordPress. The other was seeing recent…