• Thought Rocket: I tweet therefore I am

    I tweet therefore I am is a gloss on Descartes I’ve reinterpreted this last year. Cogito, ergo sum – I think, therefore I am. A philosophical statement that was first made in Latin by René Descartes. My take is a modern twist on that because I don’t believe in it. What I am referring to…


  • Customer success operations – some answers

    I was asked by Brook Perry from ’nuffsaid if I would be interested in contributing to an article she was working on with others to get feedback on a set of questions covering customer success operations. Being close to my heart I agreed. I’ll update this post with a link to the article once it…


  • Slack acquisition – this feels personal

    I only say that because of my experience with a similar acquisition (when Yammer was acquired by Microsoft – disclosure) and that I was there at the birth of Enterprise Social. I’ve written lots before (latest posts) and so feel with this vested interest and experience I can also have an opinion as everyone else…


  • On the value of innovation

    I’m part of an innovation community at work. A question was asked of the community, why innovation, what is its value and can we provide any examples. My answers:


  • InnerVentures in a doodle

    I’ve taken a short break from work and as you do when you have time, I’ve been thinking. For one, about this site, it’s activities and it’s purpose. I thought I would try and capture it in this doodle (DanelDoodle actually), which is in itself a function of many aspects of this site and my…


  • The future of work needs better insights and the path is clear

    The path with Microsoft that is, which is all I can talk about based on my experience (disclosure). I’m working with several customers to support adoption of Microsoft 365 technologies and a key part of this is what and how to measure the right impact of M365 on workplace productivity. At this time with COVID-19…


  • Mindfulness in the enterprise – enlightenment attained

    For good reason (escalated by the COVID-19 pandemic), enterprises realise they need to ensure employee’s mental wellbeing is taken care of. Also that employees are helped to better take care of themselves. It’s in the enterprise’s interest. Activities geared to supporting them are booming and IT and HR departments are driving them. Mindfulness practice is…


  • Writing skills for remote asynchronous work and how you can master them

    As we’ve moved to remote work, calling and virtual meetings have exploded (see chart below). Much is being done to simulate the advantages of in person meetings to get things done which is useful. But what if that gets abused? Wasted hours in meetings (virtual or physical) has become a trope for good reason. And…


  • Crisis renewal and the future of work

    A brief intro and some sense making on a recent article and book covering the topics in the title. And as the captions states, I continue to explore new ways of communicating or publishing – video mixed with content created on Canva. Experimentation coincidentally also a theme covered in the short video so n00b alert…


  • Features that delight – congratulations Outlook

    I’m not normally one to getting too caught up in features as I have written about many times before. But sometimes they are so delightful and unexpected that, not because they have any intrinsic value, but purely because of the delight they create, they should be celebrated. This is one such feature. Details below.


  • Content Marketing 2020 – six things that work

    Six of the things that I think work in terms of content marketing in 2020, captured in a DanelDoodle. This list is not exhaustive and the brief points for each are also not set in stone. Below is a brief additional paragraph on each.


  • Data Doodle Excellence

    Time Magazine have truly excelled with this recent cover which features a data doodle par excellence. Love the visual representation as a backdrop to the data – powerful 💪


  • Deciding on business outcomes with Microsoft three clouds

    With Microsoft where I work (disclosure) currently running several employee and partner related events (Ready and Inspire) with many new announcements, I felt the need for some sense making. This DanelDoodle (and Data Doodle) is the culmination of that. More in the breakdowns below.


  • The new customer success partnerships

    Customer Success teams in SaaS companies (mostly what I am focusing on here) probably like to think they are the spearhead for making customers successful (as the name suggests). In truth, its not that simple (is it ever). First a little context on the two DanelDoodle’s I shared in this post. I use the Paper…