InnerVentures

  • Experience and Subscriptions

    Customer Success Managers are the workforce of the experience and subscription economy. Usage is the currency of the customer success manager who in turn is the custodian of success. That success can be quantified through customers (or users) of a technology platform, using a platform and deriving value from it.

    Stephen Danelutti

  • Disrupting Innovation

    Let’s be frank, innovation could do with some innovating. Startups are leading the way. My experience running a startup, working at several and through mentoring startups, has given me unique insights into how well they are positioned to disrupting not just markets, but innovation itself. I wrote a trend report about this: Startup Innovation. Hackathons…

    Stephen Danelutti

  • Product Need Fit

    I founded a company that first resold and consulted around third party software. We then moved on to developing and selling our own software. I’ve also worked to roll out technology in large organisations and then moved to the vendor side helping others do the same in a customer success role. I’ve learned a thing…

    Stephen Danelutti