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Experience and Subscriptions
Customer Success Managers are the workforce of the experience and subscription economy. Usage is the currency of the customer success manager who in turn is the custodian of success. That success can be quantified through customers (or users) of a technology platform, using a platform and deriving value from it.
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Disrupting Innovation
Let’s be frank, innovation could do with some innovating. Startups are leading the way. My experience running a startup, working at several and through mentoring startups, has given me unique insights into how well they are positioned to disrupting not just markets, but innovation itself. I wrote a trend report about this: Startup Innovation. Hackathons…
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Product Need Fit
Having supported technology from the customer as well as vendor side, I am well placed to help organisations with their technology selection. I’ve been working in the technology business for a long time now and founded a company that first resold and consulted around third party software. We then moved on to developing and selling…