• As a Service

    I’ve written two trend reports before this one, both available only on iBooks. I chose iBooks because my intended audience were most likely to have the devices that can access them. This time for my third, I’m moving away from iBooks and I created it in PDF. The intention is the same with regard to…


  • Experience and Subscriptions

    Customer Success Managers are the workforce of the experience and subscription economy. Usage is the currency of the customer success manager who in turn is the custodian of success. That success can be quantified through customers (or users) of a technology platform, using a platform and deriving value from it.