This page displays all posts on this site from the Sense Making category. This is pretty much a catch-all category that go beyond the two main categories which are Startup Innovation and Dharma Hacker – the essence of InnerVentures. Read this post for a little more on the skill of sense making.

Notes for system design Friday, March 10, 2017 - I was thinking, since I’ve done some work on a few systems, that I should capture some notes. Guidelines really… Read more Notes for system design
The post robotic AI age and the role of creativity and innovation Sunday, February 12, 2017 - You’ve heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are… Read more The post robotic AI age and the role of creativity and innovation
Connecting customer advocates to drive product strategy and customer success Sunday, January 29, 2017 - I’ve written a lot about ways to scale success efforts but the best is always face to face. Events like… Read more Connecting customer advocates to drive product strategy and customer success
Customer Success from the customer and vendor’s point of view Tuesday, January 24, 2017 - Just a quick doodle to capture this thought I had and a note to accompany it. Customer Success is the… Read more Customer Success from the customer and vendor’s point of view
The feature / function trap of enterprise technology adoption Saturday, January 21, 2017 - Features and functions are easy to obsess over. They are tangible. You can click a button and it does something.… Read more The feature / function trap of enterprise technology adoption
Lean startup methodology applied to successful enterprise technology adoption Saturday, January 14, 2017 - The Lean Startup isn’t just about how to create a more successful entrepreneurial business. It’s about what we can learn… Read more Lean startup methodology applied to successful enterprise technology adoption
Enterprise technology adoption – Use cases are the currency of success Saturday, January 7, 2017 - I work in customer success in the enterprise technology space and have written several posts on the activities required for… Read more Enterprise technology adoption – Use cases are the currency of success
Advancing the Modern Organisation’s Hierarchy of Needs Tuesday, December 27, 2016 - I wrote a post a while ago on this subject and by all accounts it has been extremely popular. Just… Read more Advancing the Modern Organisation’s Hierarchy of Needs
Launch like a boss – bringing consumer startup practice to your enterprise technology platform Monday, December 12, 2016 - The users of a technology platform inside an organisation are a peculiar, collective beast. They are very different to the masses… Read more Launch like a boss – bringing consumer startup practice to your enterprise technology platform
Creators win in digital age Wednesday, December 7, 2016 - I discovered this new way of evaluating a company’s standing amongst competitors in this video over on HBR (and there… Read more Creators win in digital age
After robots and AI – intellectual capitalism where creativity and imagination thrive Wednesday, November 23, 2016 - I loved this video by Michio Kaku, a theoretical physicist, futurist, and popularizer of science. Probably because it supports my… Read more After robots and AI – intellectual capitalism where creativity and imagination thrive
Scaling your customer success efforts online – a guide Monday, November 7, 2016 - I mentor startups that go through Microsoft Accelerator’s London program. Because of recent experience I focus on customer success management… Read more Scaling your customer success efforts online – a guide
Can you outsource success? Sunday, October 16, 2016 - 3 minute read. I’m in the success business. I work at Percolate, a marketing technology startup. I help drive the successful use of… Read more Can you outsource success?
Digital Marketing Innovation Framework Thursday, July 28, 2016 - This post is in the Sense Making category for good reason. I’ve tried before to look at this space –… Read more Digital Marketing Innovation Framework
Five paradoxes to navigate when trying to reinvent your business Friday, July 8, 2016 - Often labelled change or transformation efforts (and there is some confusion about which is which: We Still Don’t Know the… Read more Five paradoxes to navigate when trying to reinvent your business
“The meaning of life is to find your gift. The purpose of life is to give it away.” — Pablo Picasso Find and share your gift by working out loud #wolweek 2016 Monday, June 6, 2016 - This is the first day of this year`s Working Out Loud Week #wolweek and Simon Terry has recommended to reflect… Read more Find and share your gift by working out loud #wolweek 2016
Making sense of sensemaking Tuesday, May 31, 2016 - I see sense making as a bit of an art but also believe there is a science to it. At… Read more Making sense of sensemaking
The Modern Organisation’s Hierarchy of Needs Sunday, May 29, 2016 - UPDATE. Please help take the thinking behind this model further and take the survey in this post: Advancing the Modern… Read more The Modern Organisation’s Hierarchy of Needs
How to communicate and get what you need from decision makers Wednesday, May 25, 2016 - I learned of a technique in a training session given to Yammer Sales and Customer Success Management (CSM) staff in 2012. The technique… Read more How to communicate and get what you need from decision makers
Welcome and pointers Sunday, May 22, 2016 - @ragnarheil welcome to this site :) Just want to let you know that you can mention users in this site… Read more Welcome and pointers
Working in a networked world – 10 rules to guide you Friday, May 13, 2016 - This is an old post from past blogs I’ve run that seemed to go down well and so I’m bringing… Read more Working in a networked world – 10 rules to guide you
Mondo growth hack strategy is simple and effective Wednesday, April 27, 2016 - Below is a screenshot of the app when you land and that is all you see until you get given… Read more Mondo growth hack strategy is simple and effective
Customer Success Management – Experience Hacking in the Subscription Age Sunday, April 10, 2016 - Having been a customer success manager and advising startups on the practice you would probably expect me to be trumpeting… Read more Customer Success Management – Experience Hacking in the Subscription Age
Hackathons as a key intrapreneurial activity and route to innovation Friday, December 11, 2015 - In my time at Yammer first then Microsoft, I worked with customers to devise a program for running innovation hackathons.… Read more Hackathons as a key intrapreneurial activity and route to innovation
Intrapreneurs: The New Corporate Innovation Brokers Friday, October 30, 2015 - A very quick doodle with some initial thinking that I’ll try and incorporate some elements of in the book –… Read more Intrapreneurs: The New Corporate Innovation Brokers
Proposed outline for interviews Sunday, October 18, 2015 - This is some high level thinking on the types of interviewees being sought and questions that would be asked. The… Read more Proposed outline for interviews
@intrapreneurtrends < woohooooo love it,… Saturday, October 3, 2015 - @intrapreneurtrends < woohooooo love it, you can even @ mention users on this site (as long as they are users… Read more @intrapreneurtrends < woohooooo love it,…
Publishing in the conversations section of this site Friday, September 25, 2015 - This is what it looks like above but its only visible to users logged into the site. It’s awesomely flexible… Read more Publishing in the conversations section of this site