I’ve had the luxury of some time to think while in lockdown and created this DanelDoodle. In it, I’m looking not only at the post modern but also post COVID-19 organisation. And by modern organisation I am referring to what I captured here: The modern organisation’s hierarchy of needs.
(more…)Tag: DanelDoodle
Zen and the right view of cloud technologies
On the path to the cloud, just as in life (as the Buddha would have us understand), one must submit our most cherished assumptions to rigorous questioning. We would make better […]
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Half life of information and necessary rate of learning
I’ve just recently completed a series of certifications and learning modules for work. This is in addition to the training we have to do every year. It’s a lot of learning and pretty challenging alongside your day job.
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The product customer success cycle
This DanelDoodle pretty much speaks for itself but just a few added notes. The feedback loop is the critical element for success (aside from the obvious one – the customer/user being at the centre of everything).
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Tech Intensity and the Adaptive Organisation
Tech Intensity is not my phrase or concept, it comes from the CEO of the company I work for, Microsoft – Satya Nadella first wrote about it here earlier this year: The necessity of tech intensity in today’s digital world.
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Customer Success Influencers
Not much elaboration needed but a few words just to be clear about what I am saying in this doodle:
(more…)A series on attitudes
Homo Deus and the cosmic dance between humans, mind and machine
I’ve just come back from holiday where I read Homo Deus by Yuval Noah Harari. It focuses on many things and chiefly the direction is forward looking, as opposed to […]
Read moreThought Rocket: State of Enterprise Collaboration
As the title of this post suggests, this is a very quick thought on the state of enterprise collaboration, mostly captured in the form of a DanelDoodle – the one […]
Read moreInternet Trends and the impact on As a Service
Mary Meeker is famous for the insight of her Internet Trend Reports so of course I read them. Two slides stood out in relation to the trend I am tracking and the report I am working on. I captured my views with some annotations.
Fighting beaurocracy in Customer Success
Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing to focus on: Customer Success
Role of marketing in customer success
I attended a customer success meetup last Friday which produced some excellent conversation. I’ve been thinking about the topic of this post for a while so added it to the […]
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Why customer experience and success share the same roof
There is a fundamental premise I make in the new eBook / trend report I am working on captured in the title. Yet I’ve taken part in debates on LinkedIn […]
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The Customer Success Team Maturity Model
NOTE: The thinking behind this model applies predominantly to enterprise SaaS operations. It also applies to the maturity of your customer success team, not the customer’s maturity in relation to […]
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5 usage and adoption heuristics for customer success
I wanted to capture some simple rules of thumb that I could use to easily remember the top line influences on my work in customer success. I created a doodle […]
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