• SenseMaking from the Web

    The Bezos Blueprint: The Communication Secrets of the World’s Greatest Salesman Posted on December 15. Carmine Gallo is a columnist, keynote speaker, Harvard instructor and CEO communication coach. Gallo is also a former anchor and correspondent for … Boost Your Customers’ Experience With This Operating Model Posted on December 15. Adopting this model will help…


  • Collaboration doesn’t happen in a vacuum – be intentional and contribute

    One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, who wants to look to themselves for blame. But I am astounded sometimes by the naivety and logic. And its not as if virtual collaboration…


  • Microsoft 365 customer questions – Teams top tips

    The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 executives and users that a customer of mine is hosting and has asked me to speak at. It is a deceptively tricky question because there…


  • Microsoft 365 customer questions – Teams chat pop out for improved collaboration

    Q – How can I chat and collaborate on a file at the same time I was having a chat with a customer on Microsoft Teams and we were discussing the content of a PowerPoint file. The file was open for both of us in the desktop version of the PowerPoint App. I was referencing…


  • Starting a business remote first – 10 priorities

    I mentor startups from time to time, in my spare time. I am doing so at the moment with one. I am bringing my past experience to bear starting and working in startups and I’ve also written an eBook on a related subject. In the current case though, it’s more my current experience I am…


  • Microsoft 365 customer questions – what and why M365

    Question: The customer is just about to launch Microsoft 365 so the decision has already been made about buying and using it. The question was more in relation to a kick off session to all staff in which I was asked to present in 10 minutes what M365 is and why it will add value…


  • As we come out of the pandemic – what to take and what to leave

    I say we are coming out of the pandemic because all the signs point in that direction. At least where I live in the UK where all restrictions have been lifted and the talk is of learning to live with COVID-19. Whether it is based in fact and is a permanent state, that remains to…


  • Hyperconnected business and driving the next level of productivity with collaborative apps

    This title is not really mine and comes from some of the headline announcements at Microsoft Ignite which took place this week. I have an interest since I work there (disclosure) and write about these things, collaboration especially. In this post I want to unpack one of the themes and product announcements. The theme is…


  • The ebb and flow of productivity at work

    I was thinking the other day about the times when I’m most productive at work. So much has been written about the subject and I work at a company and in a role where it’s one of the key functions of my job, i.e. to make people more productive through technology. There are a gazillion…


  • We Work Unbound – key concepts for a hybrid world

    Working at Yammer back in the day (2012 onwards), we were at the forefront of some cutting edge work practices that had been brewing a while. The advent of social technologies of which Yammer was a latest iteration and that I had also previously been involved in (more here: birth of enterprise social) were driving…


  • The backlash to video calling and the alternatives

    Okay I wouldn’t call just one decision from the CEO of a major bank the indication of a backlash: Citigroup CEO ordains Zoom-free Fridays to ease ‘relentless’ pandemic workday. But come on, how many tales have you already heard of similar woes. Zoom fatigue has become a thing. And its not just about Zoom. Microsoft…


  • Employee Experience Platform – the birth of a category

    This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt at consolidating technologies in the employee experience category as well as creating the category. It is also a shrewd leverage of the Teams as a…


  • Slack acquisition – this feels personal

    I only say that because of my experience with a similar acquisition (when Yammer was acquired by Microsoft – disclosure) and that I was there at the birth of Enterprise Social. I’ve written lots before (latest posts) and so feel with this vested interest and experience I can also have an opinion as everyone else…