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SenseMaking from the Web
The Bezos Blueprint: The Communication Secrets of the World’s Greatest Salesman Posted on December 15. Carmine Gallo is a columnist, keynote speaker, Harvard instructor and CEO communication coach. Gallo is also a former anchor and correspondent for … Boost Your Customers’ Experience With This Operating Model Posted on December 15. Adopting this model will help…
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Collaboration doesn’t happen in a vacuum – be intentional and contribute
One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, who wants to look to themselves for blame. But I am astounded sometimes by the naivety and logic. And its not as if virtual collaboration…
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Microsoft 365 customer questions – Teams top tips
The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 executives and users that a customer of mine is hosting and has asked me to speak at. It is a deceptively tricky question because there…
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Microsoft 365 customer questions – Teams chat pop out for improved collaboration
Q – How can I chat and collaborate on a file at the same time I was having a chat with a customer on Microsoft Teams and we were discussing the content of a PowerPoint file. The file was open for both of us in the desktop version of the PowerPoint App. I was referencing…
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Starting a business remote first – 10 priorities
I mentor startups from time to time, in my spare time. I am doing so at the moment with one. I am bringing my past experience to bear starting and working in startups and I’ve also written an eBook on a related subject. In the current case though, it’s more my current experience I am…
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Microsoft 365 customer questions – what and why M365
Question: The customer is just about to launch Microsoft 365 so the decision has already been made about buying and using it. The question was more in relation to a kick off session to all staff in which I was asked to present in 10 minutes what M365 is and why it will add value…
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As we come out of the pandemic – what to take and what to leave
I say we are coming out of the pandemic because all the signs point in that direction. At least where I live in the UK where all restrictions have been lifted and the talk is of learning to live with COVID-19. Whether it is based in fact and is a permanent state, that remains to…
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We Work Unbound – key concepts for a hybrid world
Working at Yammer back in the day (2012 onwards), we were at the forefront of some cutting edge work practices that had been brewing a while. The advent of social technologies of which Yammer was a latest iteration and that I had also previously been involved in (more here: birth of enterprise social) were driving…
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Employee Experience Platform – the birth of a category
This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt at consolidating technologies in the employee experience category as well as creating the category. It is also a shrewd leverage of the Teams as a…
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Slack acquisition – this feels personal
I only say that because of my experience with a similar acquisition (when Yammer was acquired by Microsoft – disclosure) and that I was there at the birth of Enterprise Social. I’ve written lots before (latest posts) and so feel with this vested interest and experience I can also have an opinion as everyone else…
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