As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, […]
Read moreTag: customer experience
SenseMaking from the Web
3 science-backed ways to train your brain to have a growth mindset Posted on November 11. There’s a key link between helplessness and mastery, it’s worth figuring out. A growth […]
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The Business Impact of Employee Experience on Customer Experience
I am working on a new trend report covering this topic in part and this is based on the work I do (disclosure) – more on the report here: Employee […]
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Infinite experience at the intersection of employee and customer
As I am writing a new trend report on the subject (Employee Customer Experience Connection), I’m always on the lookout for new indicators that the trend is catching on through […]
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At the intersection of inner and outer worlds – the individual and company
The inner and outer worlds are indivisible and if you are to make a sucess of yourself as an individual, you need to think of both. When it comes to […]
Read moreEmployee Experience platform offering grows with new Microsoft Viva modules
I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related […]
Read moreThe employee customer experience connection – 6 reasons to focus
With a world that is so binary I’m not surprised there isn’t more attention on this topic. People are either in the one camp, or the other, mostly. There are […]
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3 reasons retailers are leading at the intersection of employee and customer experience
This post is related to a trend I am watching: Employee Customer Experience Connection. My thinking is captured in the title, in essence. It came to me on discovering the […]
Read moreThe employee customer experience connection – fundamentals
Here is an infographic with some supporting source material and an industry overview for context if you want it. Here too is where my interest and expertise in this space […]
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