I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related fields and I also want to use these posts as a way to collate all these new developments so I can add them to the trend report as I go. I also am working with and advising customers in this space through my role at Microsoft (disclosure).
So the first new concrete addition to the Microsoft Viva platform is Viva Goals, which was announced publicly a few weeks back. But this has been in the pipeline ever since and as a result of the Ally acquisition last year.
At left is the video heralding the announcement and it has a demo to show what it’s all about.
In a nutshell, Viva Goals incorporates OKR functionality into the platform. OKR stands for Objectives and Key Results.
This is an extremely important addition that makes concrete sense for a company that wants to manage business outcomes more holistically. OKR’s is a way to set and track company goals and trickle them down into smaller outcomes (key results) and throughout the organisation to those responsible for achieving them.
I have been using Ally in its existing form only as a way to test the functionality. I’m really impressed with how simple it is made and they also provide good, templated solutions to help create your own.
I think when it comes to good use of an OKR tool, the devil is in the details and it is how you word the OKR’s and how you tangibly create goals that are achievable and realistic that matters. This is as much art as science but the good thing is you can track effectiveness and get better over time.
It’s no secret that Glint, a similar Microsoft acquisition through LinkedIn, and Viva play nice together and there is much value to be gained in its eventual and complete integration.
In this video from a year ago you see how Glint can integrate especially well with Viva Insights.
Glint is more than just a survey tool but essentially it is used to manage qualitative feedback from employees. Marrying the outcomes from this to more quantitative measures like you would get from Viva Insights makes the combination super powerful.
It is going to be excellent to see how this area of the employee experience evolves as it is a key addition to the Viva platform.
Obviously, I cannot say all that I know, suffice it to say that key business scenarios are going to play a leading role.
Imagine aligning Insights to specific functions like sales as I have already described here based on recent work I did and am still doing: Microsoft 365 customer questions – Sales Productivity.
The scenarios described in the post above are pretty clear I hope but you should understand they are cobbled together solutions at the moment. Far better will be when they are integrated fully into the Viva suite.
I’ll say no more than that for now, indeed I can’t. But watch this space 👀